Shuo Xu Email and Phone Number

■ Lead the retail team at Apple Inc. on sales, customer service, and product management.■ Able to quickly understand customer needs and guide them to the proper products or service■ Take the major role in solving conflicts between the customer and the service center, able to understand both sides and promotes the most reasonable solutions.■ Passionate about learning and developing Apple’s products, as well as sharing experience with the rest of the team■ Use strong… Show more ■ Lead the retail team at Apple Inc. on sales, customer service, and product management.■ Able to quickly understand customer needs and guide them to the proper products or service■ Take the major role in solving conflicts between the customer and the service center, able to understand both sides and promotes the most reasonable solutions.■ Passionate about learning and developing Apple’s products, as well as sharing experience with the rest of the team■ Use strong inter-personal skills and expert knowledge to provide great customer service. Have one of the highest scoresin Apple’s Net Promoter Score (NPS) System■ Assist the rest of the team members achieve higher goals, thus improve the overall team performance■ Train new employees to quickly adapt to the working environment by sharing knowledge, experience, and short-cuts Show less