Manager - Technology Services Practice
Current
Apr 2022 - Present
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Shubhomoy Roy Email & Phone Number
Manager - BDO Technology Services
at
BDO
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 100%
Current company
Role
Manager - BDO Technology Services
Location
Noida, Uttar Pradesh, India
Company size
Who is Shubhomoy Roy? Overview
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Quick answer
Shubhomoy Roy is listed as Manager - BDO Technology Services at BDO, a company with 47490 employees, based in Noida, Uttar Pradesh, India. AeroLeads shows a matched LinkedIn profile for Shubhomoy Roy.
Shubhomoy Roy previously worked as Manager - Technology Services Practice at Bdo and Senior Product Consultant - Captivate Prime e-Learning at Adobe. Shubhomoy Roy holds Project Management from Indian Institute Of Management, Kozhikode.
Company email context
Email format at BDO
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BDO
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Profile bio
About Shubhomoy Roy
• Certified SCRUM Master• Lean Six Sigma Green Belt• Customer Success Manager• On-Boarding / Webinars for SMB and Schools and Universities• Communication Quality Coach• Certified Adobe Lightroom Expert• Product Licensing• Adobe Connect• Adobe Creative Cloud Deployment • Adobe Acrobat Expert
Listed skills include Google Analytics, Google Adwords, Search Engine Marketing, Search Engine Optimization, and 15 others.
Current workplace
Shubhomoy Roy's current company
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Bdo
6 roles
Shubhomoy Roy work experience
A career timeline built from the work history available for this profile.
Senior Product Consultant - Captivate Prime E-Learning
Apr 2019 - Apr 2022
Sr. Account Manager - Adobe Creative Cloud
- Skills Attained:
- Lean Six Sigma Green Belt
- Customer Success Manager
- On – Boarding / Webinars for SMB and Schools and Universities
- Vendor Quality and Knowledge Ambassador
- Certified Adobe Lightroom Expert
Dec 2013 - Apr 2019
Lead Operations - Crm
- Working with a team of technical engineers for troubleshooting software products for Intuit customers.
- Designed and implemented support techniques for bottom quartile agents (B.Qs).
- Initiated the concept of weekly team meet to discuss issues and top call drivers and to create action plans accordingly.
- Contribution to enhance agent resources by initiating the creating new internal knowledge base articles.
- Expedited and facilitated the escalation of customer service / technical issues.
- Ensure team delivers on all relevant KPI targets i.e. CREZ, FCR, NPS, AHT, SPC and quality of support.
Nov 2011 - Dec 2013
Sr. Technical Support
- Provide support to AT&T customers with their Internet Connectivity, E-mail and Internet Security Software issues.
- AT&T Yahoo! E-mail issues related to their e-mail account compromise like spamming and phishing incidents.
- Configuring their accounts on e-mail client programs like Outlook Express, Microsoft Outlook, Mac Mail, Thunder Mail etc.
- Ensuring and maintaining FCR, CREZ and AHT for better customer experience and keeping customer satisfaction intact.
- Initial setup of their modem and routers.
- Worked on different router devices like 2 Wire Gateway (1000 series, 2701 Hg-B wireless), Motorola (2201, 3347), Siemens Speedstream modem and Westell modem.
Jun 2010 - Jul 2011
Technical Support Analyst
- Resolving technical queries of the client's trading platform over the phone with respect to their software issues.
- My Job also involved taking the customers computer on Remote Assistance and resolving there issue.
- Educating the customers regarding their trading issues and giving the knowledge of online trading and there usage.
- Aligned as process trainer to handle a team of 10-15 agents to train them with the product and customer service.
- Prepared and maintained the daily & weekly tracker reports of the queries handled by team.
- Handling escalations of the process.>>>Achievements: Awarded letter of appreciation by Vice President of Religare Technova Business Intellect ltd.
Jan 2008 - Apr 2010
Team & coworkers
Colleagues at BDO
Other employees you can reach at bdointernational.com. View company contacts for 47490 employees →
LV
Lizanne Van Sprang
Colleague at BdoRotterdam, South Holland, Netherlands, Netherlands
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NK
Natasha Kondakova
Colleague at BdoGreater Madrid Metropolitan Area, Spain
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JP
Jochem Pronk
Colleague at BdoNetherlands, Netherlands
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LW
Laura Watt
Colleague at BdoEtobicoke, Ontario, Canada, Canada
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BA
Bokul Ahmed
Colleague at BdoDhaka, Dhaka, Bangladesh, Bangladesh
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VB
Viridiana Bañuelos
Colleague at BdoTlalnepantla, México, Mexico, Mexico
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MW
Mandie Wentzel
Colleague at BdoWestern Cape, South Africa, South Africa
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CQ
Catarina Quissico
Colleague at BdoMozambique, Mozambique
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TB
Teamfmc Brisbane Twaddell
Colleague at BdoBrisbane, Queensland, Australia, Australia
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GD
Gary Douglas
Colleague at BdoCamberwell, Victoria, Australia, Australia
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Lizanne Van Sprang
Colleague at BdoRotterdam, South Holland, Netherlands, Netherlands
View →
NK
Natasha Kondakova
Colleague at BdoGreater Madrid Metropolitan Area, Spain
View →
JP
Jochem Pronk
Colleague at BdoNetherlands, Netherlands
View →
LW
Laura Watt
Colleague at BdoEtobicoke, Ontario, Canada, Canada
View →
BA
Bokul Ahmed
Colleague at BdoDhaka, Dhaka, Bangladesh, Bangladesh
View →
VB
Viridiana Bañuelos
Colleague at BdoTlalnepantla, México, Mexico, Mexico
View →
MW
Mandie Wentzel
Colleague at BdoWestern Cape, South Africa, South Africa
View →
CQ
Catarina Quissico
Colleague at BdoMozambique, Mozambique
View →
TB
Teamfmc Brisbane Twaddell
Colleague at BdoBrisbane, Queensland, Australia, Australia
View →
GD
Gary Douglas
Colleague at BdoCamberwell, Victoria, Australia, Australia
View →
4 education records
Shubhomoy Roy education
Project Management
Masters Degree - M.B.A (I.T.)
Digital Marketing And Analytics
Senior Secondary, Science
St. Mary'S Christian School
FAQ
Frequently asked questions about Shubhomoy Roy
Quick answers generated from the profile data available on this page.
What company does Shubhomoy Roy work for?
Shubhomoy Roy works for BDO.
What is Shubhomoy Roy's role at BDO?
Shubhomoy Roy is listed as Manager - BDO Technology Services at BDO.
Where is Shubhomoy Roy based?
Shubhomoy Roy is based in Noida, Uttar Pradesh, India while working with BDO.
What companies has Shubhomoy Roy worked for?
Shubhomoy Roy has worked for Bdo, Adobe, Ibm Global Process Services, Hcl Technologies, and Religare Technova Ltd.
Who are Shubhomoy Roy's colleagues at BDO?
Shubhomoy Roy's colleagues at BDO include Lizanne Van Sprang, Natasha Kondakova, Jochem Pronk, Laura Watt, and Bokul Ahmed.
How can I contact Shubhomoy Roy?
You can use AeroLeads to view verified contact signals for Shubhomoy Roy at BDO, including work email, phone, and LinkedIn data when available.
What schools did Shubhomoy Roy attend?
Shubhomoy Roy holds Project Management from Indian Institute Of Management, Kozhikode.
What skills is Shubhomoy Roy known for?
Shubhomoy Roy is listed with skills including Google Analytics, Google Adwords, Search Engine Marketing, Search Engine Optimization, E Mail Marketing, Adobe Acrobat, Adobe Creative Suite, and Adobe Creative Cloud.
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