Shusmita Budha Email and Phone Number

• Significantly contributed to optimizing processes and enhancing data management, resulting in improved operational efficiency and customer satisfaction.• Streamlined data entry for product deliveries in Excel, improving data accuracy and inventory management through insightful analytics.• Handled escalations for Apple service provider requotes using data-driven methods, ensuring timely resolutions and enhancing service provider satisfaction.• Conducted quality analysis on product functionality, collaborated with technical teams to reduce returns, and improved customer satisfaction.

• Ensured data accuracy and integrity by conducting precise data entry, extraction, and cleaning for government funds and superannuation data. Organized and processed data using Excel, which improved data quality and streamlined analysis preparation.• Actively contributed to cross-functional team projects by communicating progress, resolving issues, and participating in meetings and played a key role in meeting project milestones and ensuring team success through effective collaboration.• Maintained high standards of data quality by performing regular checks and validations and collaborated with departments to meet data requirements, ensuring reliable analysis results.

• Collaboration with Cross-Functional Teams: Worked closely with developers, product owners, and business analysts to understand and gather business requirements, translating them into detailed, testable scenarios to ensure comprehensive coverage. • Business requirements gathering and documenting: Documented, Designed and implemented extensive test cases in Python, utilizing MongoDB for test data management. Ensured thorough coverage of both functional and non-functional requirements to maintain high-quality standards. • UI/UX and Backend Testing: Conducted thorough UI/UX testing to ensure the user interface and user experience meet design specifications and provide a seamless user journey. Performed comprehensive backend testing to verify database integrity, server performance, and business logic accuracy.• Defect Management: Identified, documented, and tracked software defects and issues. Collaborated closely with the development team to ensure timely resolution, improving overall software quality. • Agile Participation: Actively participated in daily stand-ups, user story development, sprint planning, and retrospective meetings. Provided valuable input on quality-related matters and contributed to the continuous improvement of the development process through feedback and suggestions.

• Collaborate with Technology analysts to understand the requirements and design of RPA solutions. • Create RPA bots and develop comprehensive test plans, test scenarios, and test cases based on the RPA project specifications. • Execute test cases to validate the functionality, accuracy, and performance of RPA bots.• Identify, document, and track software defects and issues, working closely with the development team to facilitate their resolution. • Continuously monitor and evaluate the performance of RPA bots, identifying opportunities for optimization and efficiency.

• Solved various programming problems using python and SQL which enhanced my proficiency in both python programming and SQL through problem solving.• Designed and developed a dynamic single page shopping web application using core java concepts.