1. Responsible for ensuring the long-term stable operation of the project, including daily management of the team, recruitment and training of personnel, development and implementation of business processes, management of quality issues, setting performance evaluation criteria, and optimization of customer service systems.2. Responsible for resolving complex cases and handling various emergencies, while also enhancing employees' soft skills and their ability to respond to unexpected situations.3. Responsible for coordinating with other departments, such as the Japanese technical team, maintaining good cooperative relationships with them.4. Responsible for organizing various data such as KPIs, tracking the achievement of targets, timely reviewing and proposing improvement plans.Achievements:Led the team to fully take over the hardware project, starting from project handover, recruitment and training of personnel, and development of processes. Overcame numerous difficulties and ultimately achieved all KPI targets, earning recognition from Japanese clients. Also achieved dual skills in both hardware and software services for all members, saving manpower costs for the company.

[Part-time] Provided Chinese language training for Japanese executives of well-known Japanese companies in Shenzhen, as well as Japanese language training for Chinese students preparing for entrance exams and certification tests.

[Part-time] Responsible for writing product details in Japanese for 3C products on the Japan site, as well as handling various tasks such as pre-sales customer inquiries, order processing, shipping, and post-sales issues.