Shuting D. Email & Phone Number

Toronto, ON, CA

• Collaborated with Employment Counsellors to prepare and refer job-ready clients from diverse backgrounds, including individuals experiencing homelessness, new immigrants, refugees, and low-income populations.
• Conducted comprehensive needs assessments to facilitate access to financial supports, such as transportation, work equipment, and training programs, enhancing clients' job readiness and skills development.
• Delivered personalized 1:1 job search assistance, including resume optimization, interview coaching, and tailored job matching, addressing unique client barriers and opportunities.
• Connected clients with external community resources and support services to promote motivation, resilience, and sustained engagement in the job search process.
• Supported clients through their job search journey up to successful placement, ensuring a smooth transition before handing them off to job retention and career development teams for further support for their long-term.
• Managed a caseload of around 100 clients, handing administrative and compliance tasks, including scheduling, documentation, and record management, ensuring accurate tracking of client outcomes and reporting.

Ontario, Canada

• Delivered 224.95 hours of direct virtual-based individual therapy sessions for adults, addressing and supporting in areas such as anxiety, depression, stress management, relationships, confidence, life transitions, and.
• Empowered clients to develop essential skills such as coping strategies (including relaxation and grounding techniques), communication skills, and emotional regulation. Applied a person-centered and strength-based.
• Assessed client behaviors, moods, and responses utilizing individualized and culturally competent intake assessments and relevant standardized tools to develop effective treatment plans and manage case.
• Collaborated with supervisors and peer leaders to address outstanidng questions and challenges in client cases, resulting in the development of optimal support strategies, including referrals to specialized therapists.

Toronto, Ontario, Canada

• Successfully coached 150+ clients from diverse backgrounds, industries, and career levels to secure job placements within an average timeframe of 2.73 months. Contributing to generation of $1081K in revenue for the.
• Developed and delivered customized career development training sessions on topics including career planning, resume writing, and interview preparation, empowering and supporting clients to create impactful resumes.
• Conducted research, policy reviews, and data analysis to stay up-to-date on employment legislation, industry trends, and hiring best practices, and developed and updated resources and information, including job posting.
• Established positive relationships with clients, multidisciplinary colleagues, recruiters, and community partners, fostering open communication and collaboration to enhance program effectiveness.
• Maintained accurate and organized client files, ensuring confidentiality and facilitating efficient case management.

Toronto, Ontario, Canada

• Supported the service delivery team in administration, inquiries management, task triaging, and documentation for pension-related matters.
• Reviewed and directed pension correspondence/ requests for the Minister, Chief Executive Officer, Pension Plans Branch, and Deputy Superintendent’s Office, while assisting in maintaining administrative oversight of all.
• Reviewed/ Proofread documents, communications, and correspondence while ensuring compliance with all office protocols for reporting and confidentiality.
• Maintained accurate and complete records within an ERM software and manual filing system.

Toronto, Ontario, Canada

• Provided text-based crisis counselling services to youth, building rapport and actively listening to 168 texters while assessing risk and exploring problems.
• Empowered texters to identify possible coping skills while ensuring compliance with all protocols for crisis management, confidentiality, and recordkeeping.
• Consulted with supervisors during difficult conversations to help texters stay away from immediate dangers such as suicide or self-harm, creating a safe space for them to disclose their troubling thoughts.

Master Of Arts - Ma

Honours Bachelor Of Science