Shunichi Tsuchiya Email and Phone Number
Tokyo, JP
Shunichi Tsuchiya's Location
Greater Tokyo Area, Japan, Japan
Shunichi Tsuchiya's Contact Details
Shunichi Tsuchiya work email
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Shunichi Tsuchiya personal email
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Shunichi Tsuchiya phone numbers
About Shunichi Tsuchiya
I can enable you and your company to accelerate customer-centric business efforts to maximize your total LTV and sustain your erinings from your existing clients.Advisory and hands on practical consulting in Customer Success Management, Project/Program Management, IT Service Solution Architect and IT Service Startup Consultant based on various experience and proven track record ability.Customer Success Professional Consultant- Customer Success Management framework implementation support- Business Strategy Optimization Support for CS effort maxmization- CSM training support in both educational / practical approaches- Practical CS work execution and leadBusiness Development for new IT service startups- Market Research and Analytics- Business planning and implementation lead- Orchestrator for broader initiatives / projectsProgram / Project Management- Customer and Internal departments orchestration for both customer and company success- Optimization of Project/Program ManagementManagement Related :- People management for Mid-size department- Staff performance management- Project management (PMP certified)- Coaching & Mentoring- Logical problem solvingSpecialized in :- Customer Success (Consulting, Advidory, Hands-on work) - Finantial Analysis- Market Research for Business Modeling and and Strategization- Project Management- Solution Architecture Lead (Presales Consulting in Bid Competition)- Business Modeling and Start-up Support- Effective and competitive Proposal & Presentation- Business Process Consulting- Diversity for internal and external- Bi-lingual communication in listening, speaking, writing, reading in English and Japanese
Shunichi Tsuchiya's Current Company Details
Fpt Software
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Business Manager and Leader for DX business
Tokyo, JP
- Website:
- fptsoftware.com
- Employees:
- 1394
Shunichi Tsuchiya Work Experience Details
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Business Manager And Leader For Dx BusinessFpt SoftwareTokyo, Jp
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Business Manager/Leader For Dx BusinessFpt Software Sep 2024 - PresentHanoi, VnBusiness Manager of DXG (Digital Transformation Global) in FPT Software.Lead expansion and acceleration of our DX businesses driven by lead generation and nurturing, internal/external engagement and our business optimization for Japan.Make presentation at IT/DX related conference e.g. Gartner to evangelize our solution offerings. -
Business Development Manager For DxFpt Software Nov 2023 - Sep 2024Hanoi, VnBusiness Development Manager at FPT DX Garage:- Customer Relation Development- Partner Relation Development- Speaker / MC for Gartner Summit, our events for customers- Internal Engagement - Collaboration with Sales/Marketing- Event Planning and Facilitation- Digital Marketing StrategizationPresales for DX Consulting Services:- DX Consulting Service Offerings - Attract to CloseProject Management:- Successful DX Consulting Project Delivery for UpsellingContribution for DX Business Growth:- Optimize, Standardize and Japanize DX Offering for Japanese Customers"FPT DX Garage" represents our DX strategy and framework that enables our customers accelerate Digital Transformation in Data, Cloud and Business Process Modeling.
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External Advisor For Personal Clients (Mid-Large Enterprises)Contract Based Jul 2018 - PresentCustomer Success Management Implementation and CSM Cultivation Advisor- Customer Success Framework Lecture / Implementation Support (General / Client-Specific)- CSM education support- Workshop Support for enhancing client's Customer Success- Templates provisioning- Product Servitization / Subscribization AdviceProject Management / PMO Advisor (PMBOK base)- PM/PMO Framework Definition Support- PM Education Support on each skill levels- PM Role Model Definition Support- Review and Improve PM work, tasks and delicerablesBusiness Process Outsourcing Advisor- Issue visualization and resolution support- Risk management support- Transition and Transformation planning support- ROI optimization supportProven Track Records :- AI-based contact center service provider (mid enterprise) - 10-month consulting- Manufacturing, Technology and IT service company (large global enterprise) - 6-month consulting- PMO improvement support (IT Service Provider) - WIP- BPO startup advisory and support (System Integrator) - WIP- Real Estate company (Upper SMB) - One-day advisory- IT Service provider (Upper SMB) - One-day advisory -
Expert/Manager, Global Customer Success Consuntant And Business PlannerKonica Minolta, Inc. Jul 2021 - Oct 2023Chiyoda-Ku, Tokyo, JpSupport Customer Success framework implementation and global expansion program.- Total Customer Success Definition for both IT Solutions and Hardware Product based areas- Provide -
Senior Manager, Dx Business & Strategy Promotions / Global Customer Success ConsultantKonica Minolta, Inc. Dec 2019 - Jul 2021Chiyoda-Ku, Tokyo, JpLead and manage DX related activities as a Department Head- Go-to-Market strategy planning, startups and operation- DX-related cross-functional initiatives lead- Security Guidelines implementation lead- Product Lifecycle Management office leadKonica Minolta's Global-wide Framework Implementation- Customer Success framework implementation in EMEA and APAC (Japan)- Strategic IT Service implementation support for Japan
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Manager, Bd / Pm / Csm Advisor In Konica Minolta JapanKonica Minolta, Inc. Feb 2019 - Nov 2019Chiyoda-Ku, Tokyo, JpBusiness Startup Consultant, Project Management, Customer Success Consultant- Customer Success framework installation advisor- Task Lead for New Managed IT Services Business- Project Manager for New Product / IT-Service launch project- Initiative Lead for IT Services Business Alliance with external IT vendor- Internal Consultant for Customer Success framework implementation
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It Business Expansion Consultant / Pm / It Pratform Development SupportInternet Initiative Japan (Iij) Jun 2018 - Jan 2019Tokyo, Japan, JpWork as an independent consultant:- Project Management for GDPR consulting projects- Flexible Workplace advisory using Office 365 and related tools- Software licence business startup advisory- ITIL based IT service management solution advisory- Customer Success framework implementation advisor -
Consulting Project ManagerAutodesk Oct 2015 - Jun 2018San Francisco, Ca, UsProject Management- Total project management thru project initiation to close- Project P/L management- Collaboration with relevant teams and sales- Support for overseas project on-site / remote -
Customer Success ManagerAutodesk Nov 2015 - Sep 2017San Francisco, Ca, UsCustomer Success Management for Architectural Desing and Automotive clients- Onboarding project enablement with PM- Orchestrate all activities with relevant department team members based on CSP- New product adoption support with consulting, training program and technical session as a coordinator- CSAT/NPS survey to maintain customer usage of our services and avoid churn- Analyze usage trend to predict future usage, landing forecast and recommend new product / services to enable the customer achieve their business goal- Maintain CSP with the customer and discuss the next contract size and contents- Contract heath check thru Acoount Healthcheck Review with our executives- Business Review with customer's executives in a quarterly basis- Churn rate control to minimize leaving risk- Upselling contribution to Account Manager
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Cloud Engagement ExecutiveHewlett-Packard Jun 2015 - Aug 2015Houston, Texas, UsCloud Engagement Executive:- Relationship establishment with not only Cloud Customer but also their business partners to deliver the best deliverables to make customer utilize our business benefits.- Effective cloud solution design and proposal from solution viewpoint.- Orchestrate internal stakeholders to guide cloud deal into success.- Customer transformation management from current to future state.- Evangelize cloud-first IT solution as a thought leader.- Harmonize cloud business rhythm between HP global and local. -
Online Service Manager / Sr. Technical Account Manager For Premier Support For CloudMicrosoft Feb 2015 - May 2015Redmond, Washington, UsOnline Service Manager - for both Delivery and Pre-sales.- Delivery for Premier services for Office 365 / Azure premier customers.- Proposal for Premier service package regarding cloud service to our prospects.- Drive initiatives for cloud business growth.- Field support and internal consulting for sales / delivery manager.- Knowledge management initiative conduct. -
Sr. Engagement Manager For It Managed ServicesEricsson Apr 2014 - Jan 2015Kista, Stockholm, SeSenior Engagement Manager for Cloud Services.- Contribute to propose new offering regarding Cloud based Enterprise Services.- Manage and control presales project as a solution Architect in collaboration with Sales rep.- Communicate with offshore Product Development department to create competitive solutions and features, resolve problems and product lifecycle support.- Resolve complicated situation in pre-sales project as a customer solution rep.- Control peripheral people around project to take advantage of their competence- Create Business Case and evaluate business possibility. -
Pre-Sales Service Delivery Executive Center Of ExcellenceMicrosoft Mar 2013 - Mar 2014Redmond, Washington, UsPre-sales consulting:- Work with sales and delivery rep for Cloud Vantage Service value proposition- Presentation, proposal material creation and proactive approach to the customerCenter of Excellence:- Localize standard intellectual properties into Japan- Establish Japan specific presales processes referring to standard framework- Communicate with CoE team in the same time zone countries and US HQ- Participate in global service enhancement projects
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Senior Manager, Solution Architect Japan HeadDell May 2011 - Sep 2012Round Rock, Texas, UsIT outsourcing and managed service solution architect- Solution, costing and proposing IT outsourcing offering- Interactive communication and negotiation with customer- Collaborative solution design through relevant teams- Support sales rep in an early stage of pursuit activityManagement- Japan Head in Solution Design Center Asia Pacific- Goal setting and drive to achieve business goal- Performance evaluation and management- Collaboration with management team- Demonstrate Japan team efforts to APJ management- Effective communication and collaboration with each staeholdersInternal initiative- Plan, design and build new business framework- Continuous improvement and problem solving- Other improvement initiative across APJ -
Outsourcing Solution Architect LeadHewlett-Packard Jan 2004 - May 2011Houston, Texas, UsOutsourcing solution architect based on ITIL :- IT-related outsourcing solution design- Lead and manage solution architect project/team including offshore people- Compose cost structure- Risk evaluation for proposal- Define SLA and negotiate it with customer- Develop new business model as outsourcing servicesProject Management as a PMP :- Initiate project team- Project planning and progress management- Cost management- Quality management- Risk management- Project effort reviewTransition Management :- Transition planning in accordance with SLA/SOW- Initiate, plan and execute Transition within planned period- Take over the result of transition to Service Delivery Manager
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Outsourcing ConsultantHewlett-Packard Jan 2001 - Dec 2003Houston, Texas, UsOutsourcing delivery management :- Service delivery management for online trading companiesOutsourcing consulting team management :- Proposal, project management and delivery management for outsourcing customers- Manage team and members (up to 30 people)Outsourcing business startup support for customer :(the customer is outsourcing supplier)- Sales/presales support- Organize standard outsourcing presentation kit- Define, set and manage business goalOthers :- Manage and drive internal improvement projects across different departments
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Outsourcing ConsultantAccenture Nov 1997 - Dec 2000Dublin 2, IeOutsourcing consulting :- Outsourcing solution implementation consulting in big project- Manage/lead project/sub project team and members- Create SLA/SOW- SCM application system high-level design- Stabilize, standardize and optimize service level and deliveryTeam Management- Team organization and management (up to 10 people)- Drive and conduct team mission and achieve goal in time -
Team Manager, Chief Application System DesignerUchida Yoko It Solutions Nov 1991 - Oct 1997中央区, 東京都, JpBusiness process and application system design and integration :- Ordering system- Purchasing system- Inventory management system- AP/AR system- Billing system- Logistics systemManagement:- Manage process and application design team (4-5 people)- Coaching and mentoring for members.- Manage team efforts and improvement plan creationProject management:- Scope, plan, initiate, execute and close system implementation projects.Others:- Original application package design and development. -
System EngineerCac Apr 1986 - Apr 1991UsBusiness application design and development.- System design- development and testing- implementation and data migrationProject Management- PM for business application development project consists of internal and external resources- Quality assurance, progress management, etc.Application Management- System maintenance- Enhancement- Troubleshooting
Shunichi Tsuchiya Skills
Project Management
Solution Architecture
Information Technology
Service Design
It Outsourcing
Pre Sales
Managed Services
Business Modeling
It Service Management
Business Applications
Marketing Research
Business Process Design
Business Process Improvement
Service Delivery Models
Itil
Outsourcing
Data Center
Pmp
Service Management
Cloud Computing
Professional Services
Enterprise Architecture
Consulting
Business Process
Business Transformation
Team Management
Management Consulting
Management
Shunichi Tsuchiya Education Details
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Nihon UniversityPhysics
Frequently Asked Questions about Shunichi Tsuchiya
What company does Shunichi Tsuchiya work for?
Shunichi Tsuchiya works for Fpt Software
What is Shunichi Tsuchiya's role at the current company?
Shunichi Tsuchiya's current role is Business Manager and Leader for DX business.
What is Shunichi Tsuchiya's email address?
Shunichi Tsuchiya's email address is sh****@****ell.com
What is Shunichi Tsuchiya's direct phone number?
Shunichi Tsuchiya's direct phone number is +141550*****
What schools did Shunichi Tsuchiya attend?
Shunichi Tsuchiya attended Nihon University.
What are some of Shunichi Tsuchiya's interests?
Shunichi Tsuchiya has interest in Yuji Hirashima, 副業ネットビジネス情報局, Sap Concur Japan, Pixabay, Casterキャスター, ブロックチェーンラボ, Inc, Community, Pegasystems, Home Decor.
What skills is Shunichi Tsuchiya known for?
Shunichi Tsuchiya has skills like Project Management, Solution Architecture, Information Technology, Service Design, It Outsourcing, Pre Sales, Managed Services, Business Modeling, It Service Management, Business Applications, Marketing Research, Business Process Design.
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