Shuvra Chowdhury Email and Phone Number

With overall 15+ years of professional experience (development, administration, design) in IT in CRM applications like Salesforce, Siebel and coding language like Java, SQL, SOQL, Apex.I have extensive knowledge of the Salesforce development and Admin lifecycle, including application design patterns, integration strategies, and deployment planning. My technical expertise spans Apex, Visualforce, Lightning Application development, and CRM business processes such as Campaign Management, Lead Management, and Account Management. I have successfully worked on Sales Cloud, Service Cloud, MarTech, Community Cloud, and Marketing Cloud, leveraging tools like Lightning Application Builder,Process Builder, and Visual Workflow to deliver highly customized solutions.In addition to Salesforce, I am having specialized experience in Siebel CRM, Siebel Open UI, and integration processes. My expertise includes Siebel upgrades, EIM, EAI, and configuration tasks with a focus on business domains such as Loyalty, Telecom, Call Center, and Marketing. I have strong background in Siebel Tools, enabling the customization of Applets, Business Components, and Business Services. My proficiency in scripting using Siebel VB, eScript, JavaScript, and JQuery has been instrumental in delivering scalable and efficient solutions. Designed and implemented Salesforce customizations, leveraging lozik.io CPQ (Configure, Price, Quote) tools to streamline quoting and sales processes.Experienced Salesforce Developer with expertise in Salesforce Customer Relationship Management Analytics (CRMA), specializing in developing interactive dashboards, optimizing dataflows and ensuring reliable performance. Proficient in providing training and support to business users to maximize the value of CRMA tools and analytics. Skilled in conducting unit testing and performance testing to to ensure efficiency and reliability of CRMA solutions.