Nina Shvachich Email & Phone Number

Madrid, Community Of Madrid, Spain

I conduct research and develop requirements for an automation project that involves several internal systems and development teams. On a previous project that was successfully delivered, I provided analytics and worked as acting product owner for a training process automation system: built business case, project vision, ensured development teams alignment and delivered software requirements and UAT scenarios. Additionally, I mentored newcomers, from intern to senior Business Analysts, facilitating their growth and development within the team.

Madrid, Community Of Madrid, Spain

As a Business Analyst, I utilized various tools such as SQL, Python, and Excel for data analysis and visualization. My responsibilities included eliciting, analyzing, modeling and documenting software requirements, conducting stakeholder demos, and managing changes. Additionally, I maintained traceability matrices and harvested feature requests from multiple sources to keep the pool of ideas for future development.

Moscow, Moscow City, Russia

As a self-employed business owner I transformed clients' image through styling and digital presence enhancement. I established a website showcasing client cases, managed social media presence and marketing efforts, collaborated with photographers, videographers, brands, and makeup artists. This venture, despite challenges, served as a platform for cultivation of organization, leadership skills and enterpreneurship.

Al Khobar, Eastern, Saudi Arabia

I led a project to design data visualization and display on a large-scale video wall, tailored for the monitoring purposes in the oil and gas industry. I built and managed a team of business analysts, UI/UX, 3D and motion designers, handled requirements, ensured design consistency, and facilitated timely delivery.

Dubai, United Arab Emirates

I worked on a project for redesign and implementation of mobile and web versions of a banking app for a the top-10 UAE bank. My task was to lead a team of UI/UX designers and BAs to deliver functional and design requirements under tight timeline. My team and I managed to complete all project scope and adhere to the schedule.

Moscow, Moscow City, Russia

Supported Vendor account manager in replacing existing Japanese vendor support team by training management and key members, ensuring achievement of main KPIs. As a result, the new vendor was successfully trained, onboarded and outperformed the predecessor team.

Moscow, Moscow City, Russia

In this role, I led the German technical support team of up to 18 members, managed customer inquiries, maintained open communication, addressed performance gaps, and contributed to quality improvement efforts.Main achievements: my team has improved the main KPI "Customer Satisfaction" by more than 16%, exceeding the global goal.

As Support Professional, I managed customer communication in German language, using email, phone, and web chat and remote assistance tools for timely troubleshooting and issue resolution. In my role I also collaborated with development and QA.Main achievements: 3rd place in nomination "Operator of the year" in international contest CCS Call Center Awards "Operator of the year".

Master Of Science - Ms, Applied Business Analytics

Master Of Arts - Ma, Linguistics With An Emphasis In Intercultural Communication

Bachelor Of Arts - Ba, Linguistics With An Emphasis In Intercultural Communication