Shivani Kapoor Email & Phone Number

India

New Delhi

• Handling Media relations with Various clients. Serving as the Single Point of Contact (SPOC) for them.• Responsible for handling Social Media channels like Facebook, Twitter, Instagram, Google+, Pinterest, YouTube, LinkedIn, etc.• Handling online promotions and Social Media for clients from various industries – Educational, Medical, Fashion, Restaurants, NGOs, Politicians, Real Estate, etc.• Partner with the creative designer to design and execute social media strategies. Push brand’s boundaries to effectively leverage Social Media and Digital Networks.• Develop & manage online marketing campaigns & events for diverse industries, driving brand awareness, engagement & traffic.• Strategize for overall Brand Launch and Activation for a Company.

Gurgaon, India

Senior Analyst with Merchant Set-up Team at American Express Banking Corporation.Roles & Responsibilities:- Responsible for on-boarding merchants with American Express, being the only team to cater to all merchants throughout India.- Follow the RBI guidelines under the AEBC (American Express Banking Corporation) to decide whether or not a merchant is eligible to receive an EDC machine from AMEX.- A key knowledge in this process is of the KYC – “Know your customer”, which is to through the KYC documents of individuals (PAN, DL, Passport, etc) and companies (Partnership deed, COI, Tax certificates, etc).- Post June, 2016, Responsible for handling the Pilot batch (team of 10) for handling the Bulk on-boarding accounts from our Partner Banks (SBI and ICICI). Post demonetization, completed the target of 1, 00,000 merchant accounts before closing 2016.

New Delhi Area, India

Taking care of Business Development single handed.

Gurgaon

• Worked as a CCP (Customer Care Professional) since Aug’2012 providing expert support to the AMEX Card Holders for all types of financial transactions remitting from the AMEX cards.• As a part of the backend lean team, cater to below businesses:o ATT (Airline Transport and Travel)o RMS (Retail, Mail Servicing)o CDL (Car Rental, Dining and Lodging)• Resolving various disputes and other transaction related queries from the AMEX Card holders.• Communicating the results of these queries to the Card holders as well as the merchants through mail. • During my tenure, I was promoted to handle international Credit Card holders, as I was only handling US Card holders earlier.• Contributed towards refining the processes and guidelines that helped in improving the efficiency of team members and cross functional groups.• Given training to CCP’s to train them into various skills.

Master Of Business Administration (Mba), International Marketing

MBA - Marketing and International Business

Bba, Management

BBA

12Th, Commerce With Maths And Entrepreneurship, 95%