Shwan Flores Email and Phone Number

• Initiate and complete patient visit information in accordance with agency department protocol.• Collect patient demographic and insurance information when completing the registration process.• Accurately schedule patient appointments per department standards and work in collaboration with providers to schedule appointments according to facility schedule, staff availability, and patient needs.• Obtain and document appropriate financial information and accurately complete insurance entry in order to satisfy billing requirements.• Follow Customer Service guidelines in accordance with agency department protocol.• Utilize Health System and Department resources to effectively support the patient experience.• Attend and participate in designated staff meetings, workgroups, and trainings• Answer telephones in a timely manner and accurately record messages for providers• Translate for Spanish speaking caregivers and/or patients• Meet monthly productivity and other agency deadlines• Experience working with EPIC

• Creating and planning curriculum-based lessons and activities• Assessing each child’s development and necessities • Promote children’s emotional and communal development, encouraging understanding of others and self-awareness• Cleaning and sanitizing toys, tables, chairs, and cups daily• Daily data entry• Building relationships and creating constant communication with parents

• Organize and take part in leisure activities, games, educational programs, indoors and outdoors• Sterilization of bottles and prepare nutritional meals• Facilitation of schoolwork and homework• Promote children’s emotional and communal development, encouraging understanding of others and self-awareness

• Set up appointments for patients• Verified and entered health insurance information to patients accounts• Worked closely with all managed care health insurance representatives in providing quality assistance to patients• Assisted patients and new clients with registration• Assisted with billing and clerical duties

• Set up appointments for patients• Verified and entered health insurance information to patients accounts• Worked closely with all managed care health insurance representatives in providing quality assistance to patients• Assisted patients and new clients with registration• Assisted with billing and clerical duties