Director, Global Technical Support - Robotics Lifecycle Support
Current
Apr 2024 - Present
AeroLeads people directory · profile
Shih-En (Derek) Wei Email & Phone Number
Director, Global Technical Support
at
KION Group
2 work emails found
@cisco.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Director, Global Technical Support
Location
Brussels, Brussels Region, Belgium
Company size
Who is Shih-En (Derek) Wei? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Shih-En (Derek) Wei is listed as Director, Global Technical Support at KION Group, a with 841 employees, based in Brussels, Brussels Region, Belgium. AeroLeads shows a work email signal at cisco.com and a matched LinkedIn profile for Shih-En (Derek) Wei.
Shih-En (Derek) Wei previously worked as Director, Global Technical Support - Robotics Lifecycle Support at Kion Group and Senior Manager, Global Technical Support - KION Mobile Automation at Dematic. Shih-En (Derek) Wei holds Diploma In Business Computing, Network Administration And Management from Auckland University Of Technology.
Company email context
Email format at KION Group
This section adds company-level context without repeating Shih-En (Derek) Wei's masked contact details.
{first_initial}{last}@cisco.com
89% confidence
AeroLeads found 2 current-domain work email signals for Shih-En (Derek) Wei. Compare company email patterns before reaching out.
Profile bio
About Shih-En (Derek) Wei
A well travelled individual that enjoys empowering others to achieve their best and takes pleasure in continuous improvement.
Listed skills include Itil V3 Foundations Certified, Service Desk Management, Cloud Computing, Itil, and 45 others.
Current workplace
Shih-En (Derek) Wei's current company
Company context helps verify the profile and gives searchers a useful next step.
Kion Group
14 roles
Shih-En (Derek) Wei work experience
A career timeline built from the work history available for this profile.
Senior Manager, Global Technical Support - Kion Mobile Automation
Oct 2021 - Apr 2024
Senior Manager, Emea Technical Support - Kion Mobile Automation
Jan 2021 - Oct 2021
Manager Technical Support - Service Provider
Led and managed Service Provider Technology teams to deliver global support services.
Mar 2018 - Jan 2021
Manager Technical Support - Wireless
Led and managed Wireless Technology teams to deliver global support services.
Sep 2013 - Mar 2018
Manager Technical Support - Security
Led and managed Security Technology teams to deliver global support services.
Apr 2013 - Oct 2014
Oso Manager
Managed a team that provided continuous improvement to the CSC Prague Service Desk consisting of more than 350 SD employees, multiple accounts and languages.
Jun 2012 - Apr 2013
Operations Manager
Managed a Service Desk operations that provided Level 1, Level 2 and more technical services to over 10 global clients in 10 different languages.
Apr 2010 - Jun 2012
Team Lead
Managed a team of technical resources across a few LSA's for one of CSC's global clients.
Sep 2009 - Apr 2010
Id Admin Technician
Created ID’s, allocated access rights, group permissions, privileges and passwords across multiple platforms. Also had supervisory tasks that assisted the Operations Manager with team management.
Nov 2008 - Sep 2009
Support Analyst
Had various responsibilities from managing cases for technicians and relationships with our clients to providing on site support to various IT Lab clients.
May 2007 - Sep 2008
Team Lead
Managed a team to build and manage effective customer relationships to our clients.
May 2005 - Jan 2007
Service Engineer
Provided product support over the phone for a range of corporate products from computer fax, web hosting, to international roaming issues.
Apr 2003 - May 2005
Jan 2001 - Apr 2003
Team & coworkers
Colleagues at KION Group
Other employees you can reach at kiongroup.com. View company contacts for 841 employees →
GS
German Schnakenberg
Colleague at Kion GroupGreater Bremen Area, Germany
View →
OF
Oliver Fiss
Colleague at Kion GroupFrankfurt Rhine-Main Metropolitan Area, Germany
View →
RK
Rene Köhn
Colleague at Kion GroupGreater Hamburg Area, Germany
View →
AG
Andreas Giger
Colleague at Kion GroupFrankfurt Rhine-Main Metropolitan Area, Germany
View →
HS
Henrik Sochor
Colleague at Kion GroupHamburg, Germany
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AR
Anu Rameshan
Colleague at Kion GroupAschaffenburg, Bavaria, Germany
View →
KC
Keith Cockrum
Colleague at Kion GroupSpring Hill, Tennessee, United States
View →
FB
Franziska Braun
Colleague at Kion GroupHamburg, Germany
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MM
Michael Mainwaring
Colleague at Kion GroupBlackwood, Wales, United Kingdom
View →
CG
Charlene Guillaume
Colleague at Kion GroupSummerville, South Carolina, United States
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German Schnakenberg
Colleague at Kion GroupGreater Bremen Area, Germany
View →
OF
Oliver Fiss
Colleague at Kion GroupFrankfurt Rhine-Main Metropolitan Area, Germany
View →
RK
Rene Köhn
Colleague at Kion GroupGreater Hamburg Area, Germany
View →
AG
Andreas Giger
Colleague at Kion GroupFrankfurt Rhine-Main Metropolitan Area, Germany
View →
HS
Henrik Sochor
Colleague at Kion GroupHamburg, Germany
View →
AR
Anu Rameshan
Colleague at Kion GroupAschaffenburg, Bavaria, Germany
View →
KC
Keith Cockrum
Colleague at Kion GroupSpring Hill, Tennessee, United States
View →
FB
Franziska Braun
Colleague at Kion GroupHamburg, Germany
View →
MM
Michael Mainwaring
Colleague at Kion GroupBlackwood, Wales, United Kingdom
View →
CG
Charlene Guillaume
Colleague at Kion GroupSummerville, South Carolina, United States
View →
2 education records
Shih-En (Derek) Wei education
Diploma In Business Computing, Network Administration And Management
Bachelor Of Science (Bsc), Computer Science
FAQ
Frequently asked questions about Shih-En (Derek) Wei
Quick answers generated from the profile data available on this page.
What company does Shih-En (Derek) Wei work for?
Shih-En (Derek) Wei works for KION Group.
What is Shih-En (Derek) Wei's role at KION Group?
Shih-En (Derek) Wei is listed as Director, Global Technical Support at KION Group.
What is Shih-En (Derek) Wei's email address?
AeroLeads has found 2 work email signals at @cisco.com for Shih-En (Derek) Wei at KION Group.
Where is Shih-En (Derek) Wei based?
Shih-En (Derek) Wei is based in Brussels, Brussels Region, Belgium while working with KION Group.
What companies has Shih-En (Derek) Wei worked for?
Shih-En (Derek) Wei has worked for Kion Group, Dematic, Cisco Systems, Cisco, and Csc.
Who are Shih-En (Derek) Wei's colleagues at KION Group?
Shih-En (Derek) Wei's colleagues at KION Group include German Schnakenberg, Oliver Fiss, Rene Köhn, Andreas Giger, and Henrik Sochor.
How can I contact Shih-En (Derek) Wei?
You can use AeroLeads to view verified contact signals for Shih-En (Derek) Wei at KION Group, including work email, phone, and LinkedIn data when available.
What schools did Shih-En (Derek) Wei attend?
Shih-En (Derek) Wei holds Diploma In Business Computing, Network Administration And Management from Auckland University Of Technology.
What skills is Shih-En (Derek) Wei known for?
Shih-En (Derek) Wei is listed with skills including Itil V3 Foundations Certified, Service Desk Management, Cloud Computing, Itil, It Service Management, Service Delivery, Active Directory, and Disaster Recovery.
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