Shwet Kumar Email & Phone Number

Chandigarh, India

At Alert Enterprise, I serve as a Technical Business Analyst and Implementation Specialist, focusing on end-to-end project management and customer onboarding. My role involves defining project scopes, ensuring smooth execution, and maintaining high levels of client satisfaction. I work closely with clients to gather and translate high-level business requirements into actionable technical solutions.I have extensive experience with Physical Identity and Access Management (PIAM) and Visitor Management (VIM) systems, as well as strong expertise in managing provisioning workflows, risk monitoring, and implementing remediation strategies. I have successfully managed reconciliation across various access management systems while utilizing Agile and Waterfall methodologies to complete projects ahead of schedule.Key achievements include:Increasing project efficiency by 20% through enhancements in workflow processes and project implementations.Leading large-scale implementations for major clients, including Toyota and Chevron, involving PIAM and VIM systems across global regions.Managing all phases of project delivery, including requirement gathering, configuration, testing, and post-launch support, ensuring alignment with client needs and expectations.Conducting regular stakeholder meetings to gather feedback and ensure continuous improvement in project execution.In addition, I have developed strong technical skills in SQL, Postgres SQL, and Google Suite, allowing me to perform complex data analysis, generate reports, and provide actionable insights. I am also skilled in manual testing, covering GUI, functional, regression, and sanity testing.Furthermore, I’ve contributed to mentoring team members, supporting the development of interns, and fostering a collaborative work environment. My strong client interaction skills, combined with effective project management, have consistently led to successful project outcomes and high levels of client satisfaction.

Mumbai, Maharashtra, India

Ranchi, Jharkhand, India

At Concentrix Daksh India Pvt. Ltd., I worked as a Technical Support Executive, where I was responsible for resolving diverse customer issues with a focus on delivering timely and efficient solutions. My role involved troubleshooting technical problems, identifying root causes, and providing effective resolutions while ensuring minimal downtime for customers. I consistently maintained professionalism, even in challenging situations, which helped to enhance customer relationships and trust.Additionally, I provided coaching and training to team members, helping them improve their technical skills and customer service efficiency. I effectively managed tasks, prioritized issues, and ensured adherence to service level agreements (SLAs). My efforts resulted in a notable 25% increase in customer satisfaction scores. I also received recognition for consistently exceeding performance metrics, balancing technical problem-solving with excellent communication skills to deliver a seamless customer experience.