Shweta Vikram Email and Phone Number
I am currently an Incident Manager with IT, Customer Service and Leadership experience within the IT Service Desk environment. I am passionate about providing the best customer service experience that will allow customers to achieve their goals in a fast and efficient manner.In my current role as an Incident Manager, I ensure high priority incidents are managed and resolved in a timely manner ensuring customers and management are updated and are satisfied with the resolution.
-
Service Management SpecialistAccenture In India Aug 2023 - Present -
Senior SpecialistHcl Technologies Apr 2020 - Jul 2023Noida, Uttar Pradesh -
Senior Executive - Shared ServicesBioworld Merchandising Aug 2018 - Feb 2020Gurgaon, Haryana, India -
Senior Catalog Quality AnalystShopclues Feb 2015 - Mar 2018Gurgaon, IndiaWorking with Product sourcing & catalog uploading and MIS (Management Information System).Merchant Recruitment and Handling Merchant’s queries through email, Skype and phone call.Enhancing Catalog Quality, Compitive Analysis & taking care of Misclassification.Feature Creation & Updation for Products and Category.Front end & Backend Quality check and Geometrical Changes.Handling counterfeit issues and Managing misclassificationsCatalog & panel training for Client.Uploading the products online which include product details. Also, Involved in content analysis..Coordination with the suppliers and distributors for stock reports and proper data for uploading on e-commerce portal. Also, for resolving all the queries related to catalog.Responsible for monitoring and maintaining quality of calls and compliance targets..Prepare training PPTs or DOCs to keep the internal and external stakeholders aligned on the instructions/process updates that needs to be followed.Maintain records of day-to-day work by updating trackers to reflect work done and periodic reporting to management.Vendor Management: Selection of vendors, hosting pilots, and (once on board) coordination and delivery of production numbers.Final review of content, images, and sizing data so as to achieve pre-defined quality standardsAnalyse data and compute quality reports & handle ad hoc quality-related projects.
Shweta Vikram Skills
Shweta Vikram Education Details
-
Jamshedpur Womens College69% -
Biology/Biological Sciences, General -
Gandhi High SchoolAll Subject
Frequently Asked Questions about Shweta Vikram
What company does Shweta Vikram work for?
Shweta Vikram works for Accenture In India
What is Shweta Vikram's role at the current company?
Shweta Vikram's current role is Service Management Specialist at Accenture.
What schools did Shweta Vikram attend?
Shweta Vikram attended Jamshedpur Womens College, Jamshedpur Worker's College, Jamshedpur Worker's College, Gandhi High School.
What skills is Shweta Vikram known for?
Shweta Vikram has skills like Microsoft Office, Microsoft Excel, Leadership, Microsoft Word, Research, Powerpoint, Public Speaking, Social Media, Marketing.
Not the Shweta Vikram you were looking for?
-
-
Shweta Vikram
India -
Shweta Vikram
Dharwad -
Shweta Vikram
India1rediffmail.com
Free Chrome Extension
Find emails, phones & company data instantly
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial