Shweta Vikram

Shweta Vikram Email and Phone Number

Service Management Specialist at Accenture @ Accenture in India
india
Shweta Vikram's Location
Noida, Uttar Pradesh, India, India
About Shweta Vikram

I am currently an Incident Manager with IT, Customer Service and Leadership experience within the IT Service Desk environment. I am passionate about providing the best customer service experience that will allow customers to achieve their goals in a fast and efficient manner.In my current role as an Incident Manager, I ensure high priority incidents are managed and resolved in a timely manner ensuring customers and management are updated and are satisfied with the resolution.

Shweta Vikram's Current Company Details
Accenture in India

Accenture In India

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Service Management Specialist at Accenture
india
Employees:
24575
Shweta Vikram Work Experience Details
  • Accenture In India
    Service Management Specialist
    Accenture In India Aug 2023 - Present
  • Hcl Technologies
    Senior Specialist
    Hcl Technologies Apr 2020 - Jul 2023
    Noida, Uttar Pradesh
  • Bioworld Merchandising
    Senior Executive - Shared Services
    Bioworld Merchandising Aug 2018 - Feb 2020
    Gurgaon, Haryana, India
  • Shopclues
    Senior Catalog Quality Analyst
    Shopclues Feb 2015 - Mar 2018
    Gurgaon, India
    Working with Product sourcing & catalog uploading and MIS (Management Information System).Merchant Recruitment and Handling Merchant’s queries through email, Skype and phone call.Enhancing Catalog Quality, Compitive Analysis & taking care of Misclassification.Feature Creation & Updation for Products and Category.Front end & Backend Quality check and Geometrical Changes.Handling counterfeit issues and Managing misclassificationsCatalog & panel training for Client.Uploading the products online which include product details. Also, Involved in content analysis..Coordination with the suppliers and distributors for stock reports and proper data for uploading on e-commerce portal. Also, for resolving all the queries related to catalog.Responsible for monitoring and maintaining quality of calls and compliance targets..Prepare training PPTs or DOCs to keep the internal and external stakeholders aligned on the instructions/process updates that needs to be followed.Maintain records of day-to-day work by updating trackers to reflect work done and periodic reporting to management.Vendor Management: Selection of vendors, hosting pilots, and (once on board) coordination and delivery of production numbers.Final review of content, images, and sizing data so as to achieve pre-defined quality standardsAnalyse data and compute quality reports & handle ad hoc quality-related projects.

Shweta Vikram Skills

Microsoft Office Microsoft Excel Leadership Microsoft Word Research Powerpoint Public Speaking Social Media Marketing

Shweta Vikram Education Details

Frequently Asked Questions about Shweta Vikram

What company does Shweta Vikram work for?

Shweta Vikram works for Accenture In India

What is Shweta Vikram's role at the current company?

Shweta Vikram's current role is Service Management Specialist at Accenture.

What schools did Shweta Vikram attend?

Shweta Vikram attended Jamshedpur Womens College, Jamshedpur Worker's College, Jamshedpur Worker's College, Gandhi High School.

What skills is Shweta Vikram known for?

Shweta Vikram has skills like Microsoft Office, Microsoft Excel, Leadership, Microsoft Word, Research, Powerpoint, Public Speaking, Social Media, Marketing.

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