- Handling SWIFT, SEPA, ACH, Wire, Domestic SWIFT, Faster Payments, BACS and Push-to-card transfer-specific queries for a diverse global customer base across Europe, UK, US, Singapore and Australia ensuring timely and accurate solutions. Knowledge of banking process and regulations.- Collaborated seamlessly with cross-functional teams including AML, Payments Investigations, Product and Tech to deliver optimal customer resolutions.- Appointed as a trainer to play a key role in training and onboarding new team members within the department. -Spotted gaps within process leading to development of new, improved workflows.- Prioritized accuracy and efficiency in addressing customer needs, contributing to the overall quality of customer support.- Conducted multiple shadowing and feedback sessions to assist colleagues in enhancing their KPIs and process knowledge while addressing their queries and doubts.

-Service desk and tech support.-Resolving issues within the agreed SLA.-Escalating bugs, feature requests, and tech issues to the developers and keeping clients informed of the updates.-Exporting, checking, and sending reports to stakeholders in accordance with agreed deadlines and managing the client reporting function across all services and programs.-Responsibility for delivery of BAU tasks.-Being the key point of contact for Client Services colleagues for change requests or small project tasks.-Assist Delivery managers with organizing sprint tasks, and QA test fixes or updates before they go live. -Checking and importing client-supplied data into back-office systems and responsible for timely and efficient management of the data we need from stakeholders to deliver the services from them as effectively as possible.

4-star hotel in the heart of Notting HillMy duties include as below:-Check guests in and out via our Property Management system (WISH PMS).-Responsible for ensuring the accuracy of guest billing, financial transactions and cash float, and balancing the PDQ while taking payments from guests.-Demonstrate a good knowledge of hotel room categories, room rates, packages, promotions and other general details about the product.-Dealing with bookings by phone, e-mail or face-to-face. Maximizing room occupancy and use up-selling techniques to promote hotel services and facilities.-Dealing with extranets of all major OTA’s ( Booking.com, Expedia etc) and ensuring all reservations are clearly entered into the system.-Preparing bills and taking payments and cash handling responsibility.-Dealing with complaints or issues that arise during the shift and escalating to the Duty Manager if need be.

As a part of Collaborative Project module at Loughborough University, my team and I acted as consultants for Snack Media, a UK based digital sports media company, and prepared a detailed analysis report for them to address their goal to gain North American traffic to their existing UK based websites, and add more North American reach to their network through various means. Our team secured a good grade and got selected to present for a major Collaborative Project show organized by the university.

Liberty Marketing is an authorized wholesale distribution firm that supplies chemists and retailers with products from companies such as Johnson & Johnson, Nivea India, Patanjali Food Division, and Midas Care.-Responsible for organised filing and modifying any invoices. -Ensuring all client databases were updated within the CRM.-Maintaining records and updating the dual entry accounting system to ensure all cheques and cash payments received from customers daily were balanced.-Organising all office documents and stationeries in an efficient manner.-Relaying any relevant customer messages to relevant staff promptly.-Working with the accounts team to collate monthly financial statements, readjusting and allocating team budgets for the following month.-Ensuring the debtors ledger is up-to-date with collections and where needed undertaking a follow-up for relevant payments against invoices.