- Provided a welcoming environment by greeting guests and visitors, handling check-ins, and addressing inquiries.-Handled room bookings, cancellations, and modifications, ensuring accurate records in the system.-Liaised with housekeeping, maintenance, and other departments to ensure rooms were ready for new guests and special requests were fulfilled.-Efficiently managed financial transactions, including room charges, deposits, and other fees, using various payment methods.-Quickly addressed and resolved guest complaints and issues, ensuring a positive guest experience.-Oversaw daily front desk activities, ensuring smooth and efficient service delivery.-Managed the front office during night shifts, addressing late check-ins, emergencies, and other overnight issues.

-Documenting and following up on travel queries and bookings from email, phone or face to faceconversations.-Providing advice on holiday destinations and holiday products such as the UK, Europe, Far East,USA, etc.-Generating quotes and sharing itinerary to customers as per their requirements.-Communicating, negotiating and confirming bookings with our carriers, suppliers and vendors andensuring that we meet our customer requirements and requests.-Answer queries for existing bookings, process amendments, where required, and help resolve anyissues through liaising with Reservations Management and Customer Relations.-Follow up on recent options and maintain communication with clients to ensure we achieve a highconversion rate of sales.-Use knowledge gained from customers to inform the marketing and commercial departments ofnew trends and potential destinations.-Handle passenger’s inquiry by Email, Phone calls as well as Walk-in.

-Responsible for accurately and efficiently handling incoming requests via multiple channels (i.e.phone, email, etc.) and providing proactive travel consultation-Determining clients ‘needs and suggesting suitable travel packages.-Ensured all data are correctly entered into the Tour Plan System.-Reservation, Invoicing & Payment processing-To ensure a positive and professional image of the department and company is portrayed to clients,staff and colleagues at all times-Assume and perform other duties and responsibilities not specifically outlined herein, as requested-Exemplary sales skills and customer-oriented approach-Ability to present, persuade and communicate effectively

-Coordinate with Area sales managers and Distributors of every state.-Distribution of incentive letters and target letters to Distributors.-Debit Note/Credit note entry in ERP software.-Incentive working in every quarter.-Preparing a comparison sheet, target sheet in every quarter meeting.-Distributor claim working