Shwetha Ps Email & Phone Number

Professional with 15+ years of overall experience in Digital Marketing, Operations & People Management and Compliance - QMS and ISMS, BPO – Insurance, Finance & AccountsCurrently working at Kinesso as Senior Engagement Manager – Account Management. Main role is to have day to day communication with Agency, onshore team and the internal delivery team to address all the process requirements, handle escalations, task tracking and follow up, SLA monitoring, attend weekly calls, MBR, QBR calls, share the MOM of all the meetings.Worked as Manager – Compliance and Delivery for 3 years handling one of the major US accounts. Main role was to ensure client requirements are met within the defined TAT. Also, single handedly taken care of ISO 9001:2015 and 27001:2013 certification for the Organization.Worked in Quality department as Senior Consultant for more than a year which includes ISO Certifications for the Organization and Quality and information security management system activities, process audits.Prior to Quality department, worked as a Team Leader in Ad operations managing multiple client accounts on daily basis which includes SLA Management, task tracking, people and process management, handling escalations, MBR, QBR calls, weekly team performance communication to the clients.Worked on Oracle Platform for Accounts Payable Process.Knowledge on MS Office (Word, Excel, PowerPoint).Possess strong interpersonal skills and the ability to deal effectively with a diverse group of individuals.Well adaptive towards corporate culture & behavior and ability to work under pressure.