Shwetha Cs Email and Phone Number

Results-driven Network Engineer with 5 years of expertise deploying and maintaining LAN and WAN infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Encourage teamwork and be an effective team player in developing, managing projects to the best of my capabilities.• Proactive monitoring of multiple events, analyses and escalate critical event to investigate, resolve and to implement changes to avert… Show more Results-driven Network Engineer with 5 years of expertise deploying and maintaining LAN and WAN infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Encourage teamwork and be an effective team player in developing, managing projects to the best of my capabilities.• Proactive monitoring of multiple events, analyses and escalate critical event to investigate, resolve and to implement changes to avert further risk without affecting business• Reviewed, investigated and resolved escalated network issues as per defined SLA and OLA for vast enterprise network of more then 100+ clients in Managed Services Environment through Global Delivery Center located in Bangalore• Working in 24*7 Network Operations Team comprising of 6 different technological towers like Networking Integration, Security, DCS, IPT, Platforms and IPCC.• Follow up on network downtimes with field technicians across various international ISP vendors like AT&T, Verizon, Century Link, Windstream, Cox, Frontier.• Performed root cause analysis, collected data and submitted timely reports. Maintained optimal equipment operations, system performance and data availability by proactively maintaining uptime of network services• Resolved issues and escalated problems with knowledgeable support and quality service to client and training new junior members in team.• Assessed change, incident, service request and events priority based upon impact to business and escalated issues as necessary using Platform tool Service Now which is aligned as per ITIL framework• Understanding the routing protocols like RIP, EIGRP, OSPF, BGP etc.• Configure and define parameters for installing or testing of local area network (LAN),Wide area network (WAN), Routers (Cisco 891F and 891W), firewall and other networking equipment.• Working with VOIP devices (Star box, Cisco SPA232d, Cisco SPA112d, Netgear (VOIP switch) Show less

• IT Operations Associate expertise in IT Enterprise Event Monitoring and Incident Management• Experience in incident, change, problem management process• Troubleshooting network issue through Cisco Meraki tool• Troubleshooting L1.5 issues related to WAN, LAN, VPN, Bandwidth utilization• Worked on ServiceNow Integration through Splunk• Prioritize the incidents based on impact and urgency to the clients and owning the incident throughout the lifecycle.• SLA report… Show more • IT Operations Associate expertise in IT Enterprise Event Monitoring and Incident Management• Experience in incident, change, problem management process• Troubleshooting network issue through Cisco Meraki tool• Troubleshooting L1.5 issues related to WAN, LAN, VPN, Bandwidth utilization• Worked on ServiceNow Integration through Splunk• Prioritize the incidents based on impact and urgency to the clients and owning the incident throughout the lifecycle.• SLA report generation from ticketing tools like ServiceNow.• Executing Rundeck/Powershell script to stop/start the services to fix the issues• Handled High profile clients such as Specsavers, Intertek , CincinittiBell, Customer Works and PoUK.• Skilled to operate in a shared services operating model.• Good proven knowledge of IT infrastructure environments including hardware, applications, servers and networks.• Worked on Tools like Remedy, ServiceNow, Splunk, Meraki, Solarwinds, CosBatch, Nimbus Infrastructure• Co-ordinating with Global Cloud Operations team to Fix Major WAN issues• Problem ticket creation for noisy devices to track incidents and analysis.• Log, verify and update incidents, service requests using the Service Now tool.• Provide initial assessment of categorization and prioritization for reported incidents and service requests.• Initiating Bridge call for the critical Incidents• Act as a focal point of contact in Incident Management process amongst Clients, End Users, Service desk, SDM and Technical Domains.• Work with the Technical Domains and Operations team to get the incidents resolved within SLA.• End to End follow up of the incidents raised and provide regular updates on the open incidents.• Extraction of daily, weekly and customized reports as per the client’s needs for analyzing the status of the open incidents.• Ticketing tool knowledge – BMC Remedy, ITSM.• Trained on Splunk Administration• Trained on Juniper Networks, CISCO Certified Network Associate (CCNA). Show less