Shyam Shah Email & Phone Number

Perth, Wa, Au

Nairobi County, Kenya

Achievements:• Migrated Optica's full system from 11 physical servers to a local cloud provider with zero downtime.• Led the development of SAP Business One in both Uganda and Rwanda for Optica, aligning 5 stakeholders and overseeing 4 cross-functional teams.• Developed an automated data management system using Google Sheets and Google Apps Script. reducing manual data entry by 90% and freeing up 15 hours per week for strategic initiatives.• Established an inhouse cloud environment from old physical server using Xen Orchestra and XCP-ng, utilised for testing and staging software developments.• Reduced order processing times from 8 minutes to 4 minutes per order per department by streamlining operational processes.• Implemented a company-wide help desk system to automate and streamline internal communications, enabling centralised analysis of communication performance across all branches and HQ departments.Responsibilities:• Manage 6 junior managers across cross-functional teams, including Data Science, IT, SAP Support, and Operations.• Organise and conduct weekly meetings to review team progress, assign tasks, and resolve issues hindering progress.• Conduct regular data analysis of company data with keen attention to detail, identifying and updating inconsistent data points using SQL to ensure data integrity and accuracy.• Optimise system and operations processes to improve efficiency.• Present monthly performance reports to senior management (C-suite).• Integrate new systems to enhance customer experience.• Allocate resources to ensure balanced workloads across departments, maintaining high performance levels.

Nairobi County, Kenya

Achievements:• Implemented a performance-based incentive system for back-office staff, reducing order processing times from 3 hours to 1 hour, significantly enhancing customer experience.• Developed SQL queries for proactive monitoring of departmental performance, identifying bottlenecks, and implementing procedures to improve operational systems, thereby enhancing customer experience.• Executed data-driven strategies to scale operational teams, accommodating a 50% increase in client base while maintaining a 95% customer satisfaction rate.• Implemented a talent identification program, recognizing high-performing individuals and advocating for their advancement, resulting in 4 internal promotions.Responsibilities:• Analyse and optimise operational workflows to improve efficiency and enhance customer satisfaction.• Monitor and assess departmental performance using SQL queries and data analysis, identifying areas for improvement.• Develop and implement strategies to manage team growth and maintain high levels of customer satisfaction.• Create and oversee incentive programs to motivate staff and improve productivity.• Identify and nurture high-potential employees, facilitating their career growth and advancement within the company.• Collaborate with cross-functional teams to implement improvements and ensure seamless operations.• Ensure consistent and high-quality service delivery to meet client expectations and satisfaction targets.

Nairobi County, Kenya

Achievements:• Ensured efficient order processing through effective communication and prioritization across HQ departments.• Conducted regular meetings to address improvement areas and resolve operational issues.• Implemented rigorous monitoring of stock movement, ensuring synchronization between physical and system stocks.Responsibilities:• Facilitate seamless communication and prioritize tasks across headquarters departments to ensure efficient order processing.• Lead regular meetings to identify operational improvement opportunities and resolve issues promptly.• Implement and maintain robust monitoring systems for stock movement to ensure accurate synchronization with inventory records.• Coordinate cross-functional teams to optimize operational workflows and enhance productivity.• Develop and enforce operational policies and procedures to maintain high standards of efficiency and accuracy.

- Developed a game providing a fun and interactive educational experience for children learning about COVID-19.- Partnered with internal teams to develop an online platform to facilitate the continuation of our boot camp courses virtually and minimize the disruption caused by COVID-19. - Collaborated in the preparation of weekly test planning, project status meetings and reviews.

Bachelor Of Engineering - Be, Mechanical Engineering

Activities and Societies: 5-aside Football, Tennis, Hockey and Gaming Society.Engineering and technology has always been my passion.

Diploma Of Higher Education, Mechanical Engineering

Activities and Societies: Tennis, pool, Gaming society, KOP(Kenyan Orphan Project), Real Gap, Engineering society, East African Society.

Education record

Activities and Societies: I was part of the Tennis, Cricket and Hockey teams.- Chosen as Prefect and took part in Community Service during.