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Are we using technology in the best way? No matter how clever, groundbreaking, and utile; whether a consumer app, enterprise software, machine or vehicle, the real benefits only come when we adapt our way of thinking, our processes, and our interactions to maximize the value of new technology. For technology creators, we can only be successful when we consider what our product actually means in the hands of the customer. This is not the same as what the product means to us.I have a multi-disciplinary background in aerospace and enterprise software; my experience include process management and optimization, customer relationship management, project and program management, delivery of full lifecycle process improvement projects, continuous improvement, and quality management systems. I also have extensive experience in people management and leadership of multi-disciplinary, cross-functional teams. I am very familiar with the aircraft design lifecycle as well as component repair cycle management.
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Senior Director Client SuccessAderantOttawa, On, Ca
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Vice President Of Customer SuccessHerculesai Apr 2022 - PresentI head ZERO's Customer Success team, ensuring that our clients are maximizing the value they get out of our Generative AI App Store. I work with clients from implementation through to training and onboarding of users, maintain relationships from executive C-level to individual contributors and support staff, and manage the internal processes that make us stand apart as a software vendor to our clients. -
Managing ConsultantSilvermist Consulting Mar 2021 - PresentOttawa, Ontario, CanadaSilvermist Consulting is my own firm under which I provide services including:- Digital Transformation- Process Improvement- Customer EngagementI regularly speak and conferences and co-host webinars upon request. -
Vp Customer EngagementSlater Hill Inc. Mar 2021 - PresentToronto, Ontario, CanadaAs VP Customer Engagement, I craft the client journey from initial engagement through sales and deal closure, and continue as the client's contact point for contractual and account management concerns, freeing up the technical team to focus on the technical expertise and delivery. -
AdvisorOtus Group Apr 2021 - PresentOttawa, Ontario, CanadaI provide Otus Group with a process-improvement and digital transformation service offering for clients, focused on non-profits and associations in Canada. -
ConsultantKarta Legal Llc May 2021 - PresentNew York, United StatesI provide consulting services to Karta Legal's clients, focusing on process improvement, digital transformation and digital workplace for law firms and legal departments. -
Vp North AmericaFirestart Jun 2016 - Feb 2021North AmericaAs VP North America, I managed the expansion of the Austrian start-up in the US and Canada, leading sales and marketing, speaking at conferences and events, and liaising with the European team for support. -
Independent ConsultantAerospace, Aviation, Technology Sep 2015 - Jun 2016Toronto, Canada AreaConsulting services for:- Entrepreneurs- Investors, Hedge Funds, Venture Capital- SME's looking to optimize their business processesProject-based services for:- Business Process Management (BPM) strategy development- Product Management- Entry-Into-Service- Business plan development and analysis- New business venture development and analysis
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Product Innovation ManagerSr Technics Group Nov 2014 - Aug 2015Zürich Area, SwitzerlandAs part of the Product Innovation group, I make sure that SR Technics' component service product offering takes full advantage of technological developments in the industry. This can include implementing new technologies to drive improved efficiency and lower operating costs, as well as identifying market needs and taking innovative steps to tap into new segments.Major projects in work include:* Making a business case for Predictive Maintenance for Airlines* Ramp up of the Airbus A350* Business case of RFID systems -
Head Of Technical Account ManagementSr Technics Mar 2014 - Nov 2014Zurich, SwitzerlandI head the global team of Technical Account Managers who are based in Zurich as well as our remote locations and customer sites. The Technical Account Management team is responsible for interfacing with the airline customers and the various internal SR Technics departments to ensure that contractual obligations are met while managing costs and performance targetsAs the head of the department, I am responsible for: * Ensuring the performance of the Technical Account Managers and the team as a whole* Managing the departmental budget* Harmonising and leaning out the processes used to manage various customer accounts* Finding avenues of continuous improvementIn addition, I am involved in the development of a Product Innovation Team to phase in new technology in the MRO industry, such as the Boeing 787 and Airbus A350.
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Technical Account ManagerSr Technics Oct 2013 - Feb 2014Zürich Area, SwitzerlandAs a Technical Account Manager in the Maintenance, Repair and Overhaul (MRO) industry, I covered a broad swath of management tasks driven by internal targets as well as customer interests.* Acted as the single point of contact for the airline customers for all component maintenance issues.* Represented the customers' interests internally with engineering and commercial teams.* Ensured contractual obligations and performance targets were met.* Supported airlines' reliability and helped them maximise flight-hour performance. In addition, I actively worked to phase in the Boeing 787 for MRO capabilities.
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Mba CandidateUniversity Of Oxford Sep 2011 - Sep 2012Oxford, United KingdomMBA at Saïd Business School, specialising in:* Corporate Turnaround* Managerial Finance* Operations Management* Strategy -
C919 Ewis Tools & Process ManagerLabinal - Safran Group Apr 2011 - Aug 2011Shanghai, ChinaCreated the Tools & Process team for a new project, the COMAC C919 aircraft program in Shanghai, China. * Worked closely with client teams to fully understand requirements and deliverables.* Developed design processes using best-practice knowledge and lean methodology to meet client's requirements.* Ensured all process interfaces with client and other suppliers would enable efficient concurrent engineering.* Worked with design team to create robust engineering nomenclature system. -
Plm Solutions ManagerLabinal Nov 2009 - Mar 2011Toulouse Area, FranceEngineering project manager and process specialist within the Information System department at Labinal, working for all aircraft programs.* Developed a new Information Systems function dedicated to solving design process issues across all aircraft programs.* Managed a global team to leverage cross-functional expertise in solving problems with design processes. * Led various projects to create solutions, from small macro shortcuts leaner processes and large software projects.* Project Manager for new software development, working from design and development to deployment of industry-leading software solution
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Tools & Process Lead For Boeing 787Labinal Apr 2007 - Oct 2009Led a team to manage engineering design processes, documentation, and user support.* Drove various process improvement initiatives.* Ensured requirements of ISO9001 / AS9100 were met.* Harmonised methods and ways of working across the 787 program.* Developed system of managing process teams workload and user support inquires.
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Wire Installation Designer And Team LeadLabinal Jan 2006 - Apr 2007Greater Seattle AreaDesigned the baseline engineering for the wire harnesses on the Boeing 787.* Created the harness routings for the Flight Deck and Avionics Bays.* Managed a team of 15 engineers working on the designs of various parts of the fuselage wiring layouts. * Set up a team to provide ship-side support for assembly of the first test aircrafts in the factory.* Led a SWAT team effort to address identified issues with the prototype designs.
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Editor-In-ChiefThe Avion Newspaper 2004 - 2005Daytona Beach, Florida AreaManaged a weekly broadsheet newspaper with an all-volunteer staff of over 50 students.* Worked with editors to decide on content for each week.* Planned overall layout of newspaper based on content and advertising sales for each edition.* Ensured operations were performed on schedule and within budget.* Created the layout of the Front Page.* Gave final approval of each edition before sending to print.* Worked with the Student Government Association as an executive officer.
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EditorThe Avion Newspaper 2002 - 2005Daytona Beach, Florida AreaVarious Editorial positions including Photography Editor, Copy Editor, Production Editor, Managing Editor and FrontPage Editor.
Shyamal Addanki Skills
Shyamal Addanki Education Details
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Business Administration
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Operations Management, Strategy, Finance -
Aerospace Engineering
Frequently Asked Questions about Shyamal Addanki
What company does Shyamal Addanki work for?
Shyamal Addanki works for Aderant
What is Shyamal Addanki's role at the current company?
Shyamal Addanki's current role is Senior Director Client Success.
What is Shyamal Addanki's email address?
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What is Shyamal Addanki's direct phone number?
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What schools did Shyamal Addanki attend?
Shyamal Addanki attended University Of Oxford, University Of Oxford - Said Business School, Embry-Riddle Aeronautical University.
What are some of Shyamal Addanki's interests?
Shyamal Addanki has interest in Science And Technology, Children, Education, Disaster And Humanitarian Relief.
What skills is Shyamal Addanki known for?
Shyamal Addanki has skills like Aerospace, Program Management, Engineering, Project Management, Process Improvement, Aerospace Engineering, Continuous Improvement, Operations Management, Process Engineering, Testing, Manufacturing, Strategy.
Who are Shyamal Addanki's colleagues?
Shyamal Addanki's colleagues are Jason Summerville, Tariq Dailey, Rudy Pedro, Darren Roberts, Leatitia Len, Anne Finkelman, Kees Visser.
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Shyamal Addanki
North York, On
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