Shyam Cheriyil Email & Phone Number

Noida, UP, IN

Noida, Uttar Pradesh, India

Strategy- Collaborating with Digital and IT leadership on strategic planning, policy formulation, and decision-making.- Working with CEOs, function heads, and stakeholders to manage Digital/IT budgets aligning with business objectives and cost optimization initiatives.- Providing financial oversight and strategic guidance to Digital and IT projects for.

Noida, Uttar Pradesh, India

Noida, Uttar Pradesh, India

- IT Project Management, Business Analysis & End-to-end delivery of applications within scope, schedule & cost- Lead Requirement gathering sessions with functional owners, document requirements (BRD preparation), and prepare As-Is & To-Be process.- Lead Technical Design discussions with vendor and business functions to ensure end-user satisfaction and.

Noida, Uttar Pradesh, India

* Overseeing daily, weekly, monthly and quarterly data from the Operations team to ascertain if the LOBs are achieving various client KPI targets.* Tracking progress of individual associates in Operations and recommending performance action plans for associates who are not meeting established standards.* Mentoring the Quality Assurance Representatives to.

Cochin Area, India

* Develop the Quality, HR and business strategies and plans for the assigned regions and globally.* Apply awareness of Quality concepts, techniques, methodologies, and systems to achieve the regional business objectives in support of Petrolink's group strategy and goals.** ISO 9001 Implementation** Project Management** Internal, External & Client Audits**.

Cochin Area, India

Cochin Area, India

Cochin Area, India

• Maintains team performance by training and managing the team of over 30 Request Support Engineers, Distribution Team Leads and Data Operators across Petrolink Group (the USA, UK and India).
• Required to make sure information regarding Server upgrade and maintenance is communicated to the team well in advance.
• Create and revise procedures by analyzing operational practices, evaluating personal and technological requirements, implementing changes.
• Maintains contact with Operations Managers and Sales team regarding outstanding issues and new job releases.
• Check and report any product related issue which could end up in customer dissatisfaction.

Cochin Area, India

Cochin Area, India

• Maintained team performance by training and managing a team of over 16 Data Operators.
• Created and revises procedures by analyzing operational practices, evaluating personnel and technological requirements, implementing changes.
• Provides training to newly hired Data Operators.
• Performed quality control checks of current and historical data.
• Maintained customer support by phone, e-mail and user chats.

Cochin Area, India

Kochi, Kerala, India

• Manage a team of 20 HR Associates in providing resolution to the US Employee’s Benefit, Payroll, Leave of Absence, and HR Admin queries.
• Responsible as the Supervisor for Monitoring Queues to maintain SLA.
• Responding to verification of employment forms for U.S state agencies as well as the National Medical Support Notices.
• Sending out Daily, Weekly, Biweekly and Monthly reports to Management consisting of SLA reports, individual employee, and team statistics.
• Creating and Assigning access to PeopleSoft.

Cochin Area, India

• Manage a team of 10 Tier-2 Executives including shift assignment, task assignment and conducting the yearly performance review
• Research on the new real-time issues involves research on any ongoing issues, reporting and filing bugs
• Analyzing RCA and handling escalations of issues related to McAfee Software.
• Reports and performance reports of agents among different Line of Business.

Cochin Area, India

Cochin Area, India