Shyam Kishore Tripathi Email & Phone Number

Working with Microsoft Europe and LATAM field teams to accelerate Apps & Data Modernization on Azure

Noida, Uttar Pradesh, India

Worked with Microsoft’s ‘BEO’ team for Environment Standardization program where we are automating, provisioning of IaaS, PaaS, and SaaS in Azure using Infrastructure as Code (IaC).

Noida Area, India

Worked with Microsoft APAC, Australia, New Zealand, Korea, and China field teams to accelerate Apps & Data Modernization on Azure.

Noida, India

Managed 'Change Management Process' at TechData, by running UAT for their Ecommerce Platform Offering’s Cloud Products from Microsoft, AWS, Oracle, GCP, Symantec, Adobe and others in US, Europe and APAC regions

Gurgaon, India

Client:- Google, India• Responsible for managing and recovering the GMAIL accounts.• Worked in accordance with the algorithm and checking the legality of the claim and providing the account to the right owner. • Worked as a Subject Matter Expert on the ARIS workflow.• Worked in tandem with the team in defining the policies and updating them in accordance with the workflow.• Handling Client Calibrations. • Drive Performance and deliver/review agreed with service… Show more Client:- Google, India• Responsible for managing and recovering the GMAIL accounts.• Worked in accordance with the algorithm and checking the legality of the claim and providing the account to the right owner. • Worked as a Subject Matter Expert on the ARIS workflow.• Worked in tandem with the team in defining the policies and updating them in accordance with the workflow.• Handling Client Calibrations. • Drive Performance and deliver/review agreed with service levels.• Generate and Maintain Results.• Communicate with clients regarding new suggestions/process issues/Escalations.• Handling Process Improvement Project Implement the capacity plan & manage to resource accordingly. Show less

Kolkata Area, India

• Responsible for managing all the services related to pre and post sales activities.• Fully accountable for the service metrics and SLA achievement.• Involved in the analysis of business of a company made across the globe.• Recruiting, training and managing the new joinees in the team.• Working along with BU’s to identify new Business opportunities and Process Optimizations for Systems.• Define Business Requirements and Enable development by coordinating with various teams… Show more • Responsible for managing all the services related to pre and post sales activities.• Fully accountable for the service metrics and SLA achievement.• Involved in the analysis of business of a company made across the globe.• Recruiting, training and managing the new joinees in the team.• Working along with BU’s to identify new Business opportunities and Process Optimizations for Systems.• Define Business Requirements and Enable development by coordinating with various teams among the companies if applicable.• Communication, training, guidance and coordination with end customers.• Data entry and record conciliation. • Incident Management and Request Fulfillment • Work towards Product Life Cycle.• Liaise with Regional /Global SCM (Sales Configuration Management) teams to ensure products are created in the appropriate Business Systems.• Ensure that all the orders get launched within RTO (Ready to Order Date) as per offer matrix for Commercial/Client & Consumer business.• Creating Workflows for different Products as per the Global Service Offering Plan (GSOP) and Market Requirement Document (MRD).• Work with the different end users to solve their everyday problems. • Coordinate meetings with the end users to communicate status of their orders.• Coordinate the approvals necessary for Production. • Perform queue management for assigning tickets to other teams , and follow up for timely resolution while keeping track of SLAs. • Ensure timely resolution or escalation within the agreed SLA. This includes creating a positive customer support experience and build strong relationships through problem understanding , communicating promptly on progress , and handling customers with a professional attitude. • Analyzing profit and cost spent in a business on delivering a product. Show less

Thane (West), Maharashtra

• Responsible for managing all the services related to pre and post sales activities.• Fully accountable for the service metrics and SLA achievement.• Involved in the analysis of business of a company made across the globe.• Recruiting, training and managing the new joinees in the team.• Working along with BU’s to identify new Business opportunities and Process Optimizations for Systems.• Define Business Requirements and Enable development by coordinating with various teams… Show more • Responsible for managing all the services related to pre and post sales activities.• Fully accountable for the service metrics and SLA achievement.• Involved in the analysis of business of a company made across the globe.• Recruiting, training and managing the new joinees in the team.• Working along with BU’s to identify new Business opportunities and Process Optimizations for Systems.• Define Business Requirements and Enable development by coordinating with various teams among the companies if applicable.• Communication, training, guidance and coordination with end customers.• Data entry and record conciliation. • Incident Management and Request Fulfillment • Work towards Product Life Cycle.• Liaise with Regional /Global SCM (Sales Configuration Management) teams to ensure products are created in the appropriate Business Systems.• Ensure that all the orders get launched within RTO (Ready to Order Date) as per offer matrix for Commercial/Client & Consumer business.• Creating Workflows for different Products as per the Global Service Offering Plan (GSOP) and Market Requirement Document (MRD).• Work with the different end users to solve their everyday problems. • Coordinate meetings with the end users to communicate status of their orders.• Coordinate the approvals necessary for Production. • Perform queue management for assigning tickets to other teams , and follow up for timely resolution while keeping track of SLAs. • Ensure timely resolution or escalation within the agreed SLA. This includes creating a positive customer support experience and build strong relationships through problem understanding , communicating promptly on progress , and handling customers with a professional attitude. • Analyzing profit and cost spent in a business on delivering a product. Show less

Pgp, Business Analytics And Business Intelligence

Pgp, Business Analytics And Business Intelligence

Bachelor Of Technology (B.Tech), Electronics And Communications Engineering, 1St Division

Activities and Societies: Participated and won at College Cultural and Tech Fest Spontania Represented and won Inter-College Cultural.

Xii, Science Stream, 1St Division

Activities and Societies: Held Position of School Vice Captain and House Captain. Represented School at Regional and National Level.

X, Cbse

Activities and Societies: Participated in Youth Parliament Represented School at Regional and National Level Swimming Championships.