Shyamkumar Pillai Email & Phone Number

Dubai, United Arab Emirates

1) Training and assisting users on Asite.2) Troubleshooting customer issues during implementation. 3) Collaborate with customer support and development teams to enhance customer service, managing relationships, communicating strategic solutions.4) Monitor and analyze Asite Worker Welfare, Sustainability and Environmental module that complies with different international standards.5) Lead, support and train users on Asite Field for Sites (Construction Snagging Tool) module across… Show more 1) Training and assisting users on Asite.2) Troubleshooting customer issues during implementation. 3) Collaborate with customer support and development teams to enhance customer service, managing relationships, communicating strategic solutions.4) Monitor and analyze Asite Worker Welfare, Sustainability and Environmental module that complies with different international standards.5) Lead, support and train users on Asite Field for Sites (Construction Snagging Tool) module across multiple projects in UAE Show less

Ahmedabad, Gujarat, India

Bengaluru, Karnataka, India

Ahmedabad, Gujarat, India

1) Training and assisting users across the globe on SaaS technology (Software as a Service).2) Handling complex customer issues over the phone, email and live chat. Resolving issues using remote access softwares.3) Escalate customer complaints to Management or Service Manager as appropriate. Use relationship management skills to effectively liaise with Customers, Support Engineers and Third Party Suppliers.4) Follow-up internal development team for unresolved bugs and customer… Show more 1) Training and assisting users across the globe on SaaS technology (Software as a Service).2) Handling complex customer issues over the phone, email and live chat. Resolving issues using remote access softwares.3) Escalate customer complaints to Management or Service Manager as appropriate. Use relationship management skills to effectively liaise with Customers, Support Engineers and Third Party Suppliers.4) Follow-up internal development team for unresolved bugs and customer issues.5) Provide a daily report to the team manager for urgent/unresolved client requests.6) Replicate bugs and provide steps to replicate the issue on QA environment. Show less