•Successfully reviewed, verified, and uploaded over 200 student transcripts per day.

•Created marketing materials and publicize three events through social media.•Led and managed a team of 35 student workshop leaders. Training new workshop leaders on the process and content of the workshop. •Managed data of over 400 workshop participants including their daily workshop attendance, attendance of mandatory volunteer events, and end of the eight-week workshop give them workshop completion certificates.

•Reduced annual expenses by 12% by leading cost reduction, quality improvements, productivity initiatives, and infrastructure enhancements supporting business systems, core network, and security.•Introduced an online reservation website for a hotel resulting in getting new customers and increasing annual revenue profit by $6,000. •Negotiated new terms with hotel laundry supplier and housekeeping agency, resulting in an annual saving of $4,000.•Led and managed a team of 4 Front Desk receptionists, including recruiting, hiring, and training new reps on the hotel room renting process and customer service. •Successfully managed multiple tasks such as handling about 35 transactions a day, handling online website and social media for the hotel, restocking approximately 10 inventory items every week resulting in the well-ordered effective, and efficient running of operations. •Responded/accommodated up to 30 customer requests every day, also attended 15 customers personally daily. Utilize conflict resolution methods for any customer complaints. Resulting in satisfied and happy customers.