Shyam Prabhal Email & Phone Number

Chennai, TN, IN

Wilmington, Delaware, US

- Established the Account Management function at Kissflow to manage the post sales lifecycle for all Enterprise customers worldwide- Built a team of Technical Account Managers (TAMs) aligned globally to manage customers in their respective regions- Responsible for hiring, training, mentoring and ongoing coaching of TAMs to ensure successful customer.

San Jose, California, US

San Jose, California, US

• Founding member and Global leader of Cohesity’s Technical Account Management team responsible for defining, designing and developing the TAM Program
• Successfully built and scaled a team of Customer Success focused TAMs supporting Cohesity’s top enterprise customers in AMER, EMEA and APJ regions with emphasis on product adoption, footprint growth, expansion and.
• Responsible for managing full P&L with healthy margins and revenue growth QoQ
• Interview, hire, onboard and train TAMs to be successful in supporting their customers as trusted advisors and post-sales account managers
• Provide guidance, direction and coaching to the team on day-to-day customer activities including onboarding, proactive engagement, escalations, QBR, analytical reporting and health checks; engage directly with.
• Continuously evaluate and develop team skillset by providing additional product training, SME access, bootcamps

Round Rock, Texas, US

• Lead a customer facing team of Dell Technical Account Managers (TAMs) to deliver pro-active support services to Dell’s Premium Enterprise customers
• TAMs serves as the Single Point of Contact (SPOC) and trusted advisor for support planning and technology decisions for their customers
• Direct, facilitate, and administer ITIL based service support processes utilized by the team
• Services include proactive support through diagnostics, analysis, reporting, maintenance, recommendations, service level management and configuration management as well as resource coordination, customer management.
• Handle escalations, manage and drive problem-solving efforts between customers and services personnel across various groups within in the company
• Collaborate and partner with Sales Teams, Services Marketing, Product Management, Engineering, Customer Care, Tech Support to ensure a unified account strategy

Round Rock, Texas, US

• Manage and own the overall post-sales technical relationship with Dell Enterprise / OEM customers and be responsible for the total customer experience
• Effectively lead and manage a team of regional TAMs across AMER, EMEA and APJ
• Serve as the trusted advisor and single point of contact for all Support and Services needs from successful onboarding through the entire lifecycle
• Be the voice of the customer within Dell at various levels and influence product and services development to better suit customer and market needs
• Ensure service delivery consistency across 175+ countries globally
• Maximizes the value of customer’s investment in Dell products and services by providing exceptional customer service that leads to future business, renewals and retention

San Jose, CA, US

• Provide architecture, design, migration and optimization of Storage Area Networks using feature rich Cisco MDS and Nexus product lines for Service Provider and Enterprise customers
• Act as the initial point of contact between customers and Cisco for all technical discussions
• Provide ongoing support and project management to assist with overall delivery; provide better visibility and organization of customers data center events and Cisco support including account kickoff, weekly conference.
• Responsible for delivering technical lifecycle service including Planning, Design and Implementation (PDI) of SAN based solutions within a Data Center
• Perform SAN Health Check Assessments to compare customers existing SAN with Cisco and industry best practices; document and present a detailed technical report with findings
• Optimize existing SAN environment by making recommendations based on Health Check results to build a scalable, secure, manageable and reliable SAN thereby increasing data center performance and efficiency

San Jose, CA, US

• Provide second line phone/email consultation to independently debug complex network problems
• Provide Network and Solution level Problem Resolution; Root-Cause Analysis, Software Referral assistance as per contracted agreement with customer
• Work on problems of diverse scope where analysis requires evaluation of identifiable factors
• Effectively utilize moderate to complex lab setups to recreate and solve problems
• Submit complete and correct DDTS reports in area of expertise
• Interact across TAC teams and development teams at peer level to solve customer issues

San Jose, CA, US

- Monitor the case-tracking tool for recreate requests. Locate and interconnect physical layer components. Establish layer 2 and layer 3 connectivity and load appropriate IOS images when required. Complete cases within specified time frame.- Update and maintain the Inventory Tracking Management and System for all equipment within CALO labs.- Maintain lab.

Master Of Science (Ms), Electrical And Computer Engineering

Be, Electrical And Electronics Engineering