➢ Accomplished Senior Windows Infrastructure Engineer with over 6.6 years of experience managing and optimizing Windows Server and client infrastructure. ➢ Managed patch updates using SCCM, WSUS, and manual methods, significantly enhancing system security through effective vulnerabilities remediation. ➢ Managed Active Directory, DHCP, DNS, and SCOM monitoring, driving operational efficiency and system reliability. ➢ Supported Azure and Intune environments, and automated reporting with Power BI and SQL Server Management Studio (SSMS). ➢ Played a key role in incident and change management, including problem management and as a CAB member, while consistently delivering high-quality support for UK/US clients and managing priority issues effectively within a UK shift support model.