Explore India Journeys is a Canada-based travel company with a specialization in leisure travel. The company offers luxury group tours to India with senior citizens being their target segment.

Founded in 1990, G Adventures is a Canada-based travel company operating small group adventures in around 100 countries.I led inbound group tours across the length and breadth of India and Nepal. The job responsibility entails as below:• Maintain the highest professional standards that align with the company policies and uphold the organizational core values to represent the brand professionally.To consistently achieve a high traveler enjoyment rating while delivering excellent customer service to travelers on G Adventures tours to India and Nepal.• To execute pre and post-tour administrative tasks in a thorough and timely manner.• Assist G Adventures Product & Operations Department with Research & Development of new products and experiences.• Contribute to fundraising programmes led by Planeterra – A leading non-profit organization using community tourism to change lives of local communities.

I thoroughly enjoyed my tenure as a Purchase and Contracting Manager. However, I was yearning to relive my on wheels adventures while delivering exceptional travel experiences to travelers visiting India – the land I am madly in love with.

I was responsible for a team of 4 executives with the below-mentioned job responsibilities:• Procure Hotel Reservation, Transport (Land, Air & Rail) Bookings, for Scheduled Group Departures (SGAs), Short Break Adventures (SBAs), and Delhi Urban Adventures.• Supplier/Vendor negotiation, contracting, and management following the company policies and guidelines.• B2B Product Pricing for clients across Australila, New Zealand, UK, US, and Canada.• Providing logistical support to Operations Department for safe trip operations.• Establish effective communication between suppliers and the head office to address customer complaints.

Founded in 1989, Intrepid Travel is an Australia-based travel company operating small group adventures in more than 100 countries.I led inbound group tours extensively through the cultural corridors of India and Nepal. The job responsibility entails as below:• Maintain the highest professional standards that align with the company policies and uphold the organizational core values to represent the brand professionally.• To consistently achieve a high traveler enjoyment rating while delivering excellent customer service to travelers on Intrepid tours to India and Nepal.• To execute pre and post-tour administrative tasks in a thorough and timely manner.• To upsell company travel products such as Delhi Urban Adventures, Custom Tours to travelers on board.

I commenced my career as a Front Office Manager with Hotel Swati Deluxe. Soon, I was promoted to the position of Operations Manager.The job responsibility entails as below:• Ensuring effective Front Office Operations in coordination with all the departments.• Coordination with sales offices and budgeting to achieve the room occupancy targets.• Training of Front Office and House Keeping staff.• Inter-departmental coordination to synchronize special guest requirements with resource availability.• Coordination with Reservations Department for catering special service requests that drive enhanced guest satisfaction and repeat business.