Shyan Hoad Email & Phone Number

Rocky View County, Alberta, Canada

● Worked closely with employees to improve practices, techniques and safety choices,optimizing performance, and minimizing waste.●Developed advanced understanding of farm operations, purchasing needs, and labour requirements by managing 50 horses/clients.●Completed structural inspections to determine maintenance requirements and organize repairs.●Performed repairs and preventive maintenance on equipment and property.●Maintained farm records, boarding agreements and up to date waivers for all clients.●Managed operational records, administrative needs and marketing plans to promote business and strengthen revenue streams.●Interviewed, hired and trained employees.●Placed supply orders, restocked supplies and organized product.●Handled complex and urgent customer concerns calmly to maximize satisfaction and enhance loyalty.

St. Catharines, Ontario, Canada

● Actively engage shoppers, determine their needs using lifestyle questions to provide a customized unbiased wireless solution●Demonstrate wireless products, present accessories and device protection and attempt to close sales with each and every potential customer●Lead by example in all behaviours, sales and operational duties●Responsible for achieving all key business objectives including sales, revenue, and customer experience●Responsible for COA of the store, based off of labour budget vs expenses●Hiring, training and development of employees, consistently helping them excel●Coached sales associates in product specifications, sales incentives and selling techniques,significantly increasing customer satisfaction ratings.●Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.●Approved regular payroll submissions for employees.●Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success

St. Catharines, Ontario, Canada

● paying Bills and maintaining the business's relationship with other vendors●Serving food and drink to customers, providing quick and efficient service●Cooking, cleaning and serving during shift●Organized bar inventory and storage procedures to keep stock within optimal levels andmeet expected customer demands.●Adhered to state laws regarding alcoholic beverage services and customer regulations.●Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.

Niagara Falls, Ontario, Canada

● Managed inventory control, cash control, and store opening and closing procedures.● Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.● Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.● Creating employee schedule● Provide daily, weekly and monthly coaching to employees●Handling customer complaints and providing resolutions● Internally promoted to Field Team Committee and District Team Lead● Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns