Shyann Clark Email & Phone Number

Detroit, Michigan, United States

Detroit, Mi

• Manage a dedicated team at El Club Detroit, overseeing operations for a 700-capacity concert venue in Detroit.• Helped open the venue after being closed for 2 years due to covid, establishing it as one of the top venues in Detroit.• Created an inviting environment for patrons, ensuring a memorable experience for all guests.

Detroit, Michigan, United States

Chicago, Il

Ensure payroll is accurate prior to the end of each pay period for all hourly team members in the concessions departmentSupervise and assist with team members to efficiently serve all of our guest in a 25,000 + person venueRemain knowledgeable of all menus, product offerings, packaging, and pricingEnsure all concession areas have proper displays and merchandise (including operational planning and ordering)Respond and assist in any departmental guest service issuesOrder & manage the logistics of product through the concessions departmentPrepare & manage prep sheets prior to events controlling the production of product to minimize spoilage on a nightly basisManage & supervise 300+ hourly team membersEnsure payroll is accurate prior to the end of each pay period for all hourly team members in the concessions departmentAccurately report revenue and cost of sales following each event.

Detroit, Michigan

Supervise and assist with team members to efficiently serve all of our guest in a 65,000 + person venue. Remain knowledgeable of all menus, product offerings, packaging, and pricing. Ensure all concession areas have proper displays and merchandise (including operational planning and ordering).Respond and assist in any departmental guest service issues

East Lansing, Michigan

Front Desk Agent, Operator, Bell Staff & Parking Attendant. Collaborate with other co-workers to assist in all guest affairs. Deliver Outstanding Spartan Experiences. Nominated for Catch of the Quarter (i.e. Staff member of the month)

Michigan State University

Serve as a representative of the university and resolve resident complaints and any issues that they may have. Assist with logging package and mail for residents Keep an eye out for any suspicious activity to ensure that the residents are living a safe environment. Answer questions about the university or about living on campus the general public or current student may have.

Provide a high level of customer service by assisting customers both in person and over the phone throughout the rental process. Sell optional protection products, upgrades, fuel options and other additional equipment. Perform various administrative and basic accounting functions. Maintain a comprehensive understanding of rental terms and conditions, vehicle features, and other services. Gave a presentation on how Enterprise as a company is profitable in front of the Regional Vice presidents, District Managers, & Human Resources Department . Awarded a scholarship based of my performance in sales over the entire summer.

Provide a high level of customer service by assisting customers both in person and over the phone throughout the rental process. Sell optional protection products, upgrades, fuel options and other additional equipment. Perform various administrative and basic accounting functions. Maintain a comprehensive understanding of rental terms and conditions, vehicle features, and other services.

Dearborn, Mi

Primarily performed cashiering duties i.e. operating cash register and balanced cash drawer. Monitored the sales floor to provide assistance as needed to store guests. Lightly engaged in store merchandising and stock activities.