• Identifying prospective clients, generating business from new accounts, and developing them to achieve consistent profitability.• Upskilling and supporting team members to adopt process and platform, showcasing benefits and improvements quickly.• Provide subject matter of expert advice to the team members from various branches of India.• Assist other team members, in drafting plan and ideas for opening new branches in their region to attract prospective clients.• Creating and developing reports to analyze the productivity of branches. • Supporting team members from other branches (such as) any new requirement of attestation or verification service.

• Manage day to day operations in the card Production and dispatch Unit including:o custody of blank card plasticso card production embossingo liaison with courier agency and admin dept. as well as branches for Card and Manager cheque deliverieso custody and destruction of returned cards and Manager cheque, co-ordinating bullet deliveries as per customer requirementso destruction of used consumables, whilst ensuring that these activities are carried out with maximum efficiency, security and control in accordance with established procedures and agreed service standards• Reconciliation of card production and dispatch related and returned cards reports on daily basis to Senior Management.• Ensuring MIS figures are reflecting correctly and providing these numbers to Senior Management.• Providing timely, quality card and cheque delivery services to both internal and external customers through customer-focused operations.• Liaise closely with courier agency to ensure a high level of support on the card and balance transfer cheque deliveries.• Resolve all customer issues / enquiries relating to card / cheque deliveries and channel feedback into process improvements.• Recommend changes to the operations process manual and to ensure that these processes conform to the Bank’s standard of quality and operational efficiency.• Address and resolve customer queries and requests channeled via medium of mails, customer letters etc. within the agreed turn-around times.• Handle any other additional / temporary responsibilities as assigned by Senior Management.

• Manage day to day operations in the Card Production and Dispatch Unit including:o custody of blank card plasticso card production embossingo liaison with courier agency and admin dept. as well as branches for Card and Manager cheque deliverieso custody and destruction of returned cards and Manager cheque, co-ordinating bullet deliveries as per customer requirementso destruction of used consumables, whilst ensuring that these activities are carried out with maximum efficiency, security and control in accordance with established procedures and agreed service standards• Providing timely, quality card and cheque delivery services to both internal and external customers through customer-focused operations.• Maintain sufficient stock of card collaterals, blank plastics and consumable items in custody.• Liaise closely with courier agency to ensure a high level of support on the card and balance transfer cheque deliveries.• Resolve customer issues / enquiries relating to card / cheque deliveries and channel feedback into process improvements.• Address and resolve customer queries and requests channeled via medium of mails, customer letters etc. within the agreed turn-around times.• Handle any other additional / temporary responsibilities as assigned by Senior Management.

• Managing incoming calls and customer service inquiries.• Identify and assess customers need to achieve satisfaction.• Generating sales lead that develop into new customers• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents.• Providing performance analysis to the client for the brands in relation to reports and lead generation• Handled operations of ICICI Health Assure, Tele Sales & Hospital care