Eric Chen Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Telecommunications services provider with extensive experiences in telecommunications infrastructure and technology deploymentIBC, DAS, TX, MACRO, SMALL CELL, MW, NBN Fixed Wireless, Railway Comms and CCTV, BESS EPC, etc.

Chatswood, New South Wales, Australia

• HQ appointed TQC leader of Australia/New Zealand/Cananda.• HQ qualified & appointed country TQC/Auditor look after Australia supplier qualifications, supplier performance management, supplier portfolio management, supplier cyber security/privacy protection compliance, Implement Company’s quality first strategy with partners.•Controls/coordinate Technical and Capacity Assessments of suppliers through qualification/Audit/Re-audit process (incl. Engineering Procurement & Product Procurement).•Supplier Qualification leader lead a team of SME (composes of Financial, QMS/EHS, Cyber Security/Data Protection, Capacity modules) to perform the S2C process (from screening to on-boarding and lifecycle management) of local/market suppliers.•Identify supplier risks and non-conformance issues, creates performance improvement plans through SCAR and track until close loop. Identifies, initiates and follows up corrective actions with suppliers. Analysis and defines measures/mitigation plan to improve supplier performance and drives the rollout in respective projects.•Promote ISO accreditation to suppliers (e.g. ISO9001);•Organize quarterly supplier performance evaluation (SPE) and reporting, including CW, TE, SAED, NPO, EME, LOGISTICS categories, make sure supplier SPE result reflect their actual delivery performance and risks being identified in time, make sure the outcome communicated with suppliers in time and mutual agreed;•Supplier Portfolio Management (SPM), organize SPM evaluation and supplier classifications (Strategy, Preferred, Approved, Conditional, Phase-Out), work out corresponding plan (development or phase-out);•Maintains & develops SPE evaluation templates for multiple categories (Skills, Quality, Delivery, Cyber Security/Data Protection, etc.) & scoring formulas by listen to feedbacks/pain points from relevant stakeholders;•Local materials item code application review and approval, trading compliance;•Others, such as contract negotiation and signing, etc.

Sydney, New South Wales, Australia

• Creates & maintains Country/Project Procurement Strategies/Plans for specific categories (logistics, transportation, warehousing, customs clearance, etc.)• Analyses supply market, anticipates changes and drives associated procurement activities.• Generate procurement strategy, make sure stakeholders are happy with it and reporting to Joint Review Board for approval;• Creates Central Warehouse sourcing strategy and implements supplier selection through best practice.• Warehouse service frame contract implementation (supplier selection);• SPMS (Spare Parts Management Service) contract extension/bidding, RFx/price negotiation to contracting with supplier.• Local transportation service contract extension/bidding, RFx/price negotiation to contracting with supplier. • Customs Clearance Service bidding and new supplier on-boarding for the category;• Trading compliance and BCM plan;

Chatswood, New South Wales, Australia

•Manages & interface for all the procurement related topics/procedures for IBC Project, including Service, materials and coordinates with relevant teams in alignment with the approved Category Strategy.•Accountable and responsible for all project procurement activities towards CT, and meet project requirements from bid phase until project closing.•Evaluates contracts (with support of the L&C) . Makes final supplier base decisions with relevant stakeholders.•Supplier qualification, selection, negotiations and contracting for the agreed categories.•Ensures that procurement activities are aligned with relevant stakeholders.•Ensures compliance with all relevant regulatory and legal requirements, including SOX and procurement policies.•Ensures products and services are purchased in the most cost- and time-efficient manner, implements purchasing best practices (e.g. TCO).•Provides input to CM and ensures category & supplier strategy implementation in the project(s) accordingly.•Procurement KPI Performance Management.•Provide recommendations to SM and maintains strategic relationships (SRM) with suppliers.•Identify risks, mediation and dispute handling between suppliers and stakeholders.•Sets & monitors project specific supplier KPIs(incl. demand, forecast, e2e cost level).•Coordinates Supplier Readiness based on coming demand, synchronizing with stakeholders and ensure suppliers are ready to execute rollout plans.•Supplier resource plan, monitors supplier capacity for project rollout and solve potential GAPs with support from stakeholders•Organize supplier contracts handover meeting between Procurement and Project team•Execution of the Claim/Variation management with supplier, with support from project team•Defines subcontractors market share, align with approved Country Procurement Strategy, Rollout Plans•Supports PO process/issues coming from Suppliers, including supporting suppliers on Invoicing/Payment Issues when applicable with payment team

Chatswood, New South Wales, Australia

Lead a team of expert（RAN, DATA, TX, OSS, etc.）and works closely with MSP（Nokia）to deliver 24*7 L3 Support Service to VHA (Vodafone Hutchison Australia).SPOC of critical escalation internal & external（internal stakeholders, MSP, Customers, Global TAC, etc.）Establish war room and engage L3 support resources, includes local experts, GTAC and R&D experts, timely identify the root cause and make sure to restore the service within agreed SLAs.Key interface towards MSP/Customer/internal stakeholders for technical/management updates.Prepare and review RCA & PIR report with MSP/Customer together, work out solution to remedy the problems from customer’s networks through hardware batch replacement or software update.Proactive maintenance, hardware/software life cycle management.Precaution, professional service promote, such as annual system audit, etc.Spare parts service.Team management & lots more.

Chatswood, New South Wales, Australia

Lead a team of expert（Core Network, RAN, DATA, TX, OSS, etc.) to deliver 24*7 L3 Support Service to multiple Pacific Island countries(New Zealand Two Degree, Fiji Digicel, Tonga Digicel, West Samoa, America Samoa, Vanuatu, FMSTC, PMT Tahiti, etc.), SPOC of escalation and responsible of SLA, etc..

Education record

Lean Six Sigma, Green Belt