Shyla Usman Email & Phone Number

Dubai, Ae

Sharjah, Sharjah Emirate, United Arab Emirates

Dubai, United Arab Emirates

--- Established strategic partnerships with key travel agents in Israel, Italy and Malaysia, significantly improving the market presence and contributing revenue increase.--- Successful branding of the company within 4 months by developing website, social media & launching innovative travel products of brochures & packages, implemented a virtual back-office team in India and a sales representation in London, implementing comprehensive training and development. --- Steering the sales & market development, monitoring operations, strategy planning for business expansion, along with the supervision of a hybrid team for contracting and product development.

Dubai, United Arab Emirates

Since March 2018, led the inbound division with tangible success by enhancing the operational excellence, team development, product value and sales targets:== Spearheaded successful post-pandemic sales revival strategies, securing new corporate/leisure business and exceeding Q4-2021 to Q1-2022 targets. == Developed innovative travel brochure strategies for group and MICE travel, led strategic negotiations with suppliers, securing favorable terms and partnerships that improved profitability boosting client satisfaction and driving sales growth. == Led the department, secured new market and business partnerships, managed groups/MICE operations, conducted finance analysis including budgeting and P&L, streamlined office operations by introducing advanced SOPs, enhanced team efficiency and resulting in revenue upsurge.

Bur Dubai, United Arab Emirates

My 3+ years of multitasking journey with Sharaf Tours was a crucial phase in my career, shaping me into a competent Operations Manager, an accomplished Product Manager, a strong negotiator, a better leader, and a detail-oriented professional.== Championed in seamless operations for inbound Cruiseliner ground handling ensuring excellence in turnaround and land programs, guaranteeing top-notch service. Responsibility of communication with onboard team, accountability of 70 to 150 team including freelancers and supplier negotiations. Hands on front-line expertise with renowned cruise liners including MSC, Aida, Cunard (QE-2 & QM-2), RSS Voyager, Nautica, Norwegian, Du Ponant, and P&O Cruises.== Leveraged the German market development offering highly competitive and exceptional travel products and achieved remarkable sales growth of 5 to 10% through astute strategic negotiations and meticulous market analysis.

Dubai

== Led the launch of the Inbound Division during the 2009 global recession, driving significant sales growth by strategically expanding into the India, UK, and German markets.== Spearheaded the conceptualization and launch of diverse travel products, including meticulously crafted packages, flyers, and brochures, executing growth experiments.== Formed a contracting team securing partnerships with major hotel chains in the UAE, expanded the team of Inbound from 2 to 9 staff members, within a period of 3 years fostering growth and operational efficiency.

Kochi, Kerala

Successfully assisted the Chairman to set up the new inbound division during the company restructuring and enhanced market presence. Generated new leads from the domestic market, crafted outstanding product offerings, operated leisure & MICE corporate groups, trained the team and ensured operational efficiency. Generated revenue growth surpassing targets, demonstrated strategic insight and effective leadership.

Trivandrum

Proficiently handled passenger operations for Manos Charter flights, ensuring smooth travel experiences.

Trivandrum International Airport

Responsibility of passenger handling upon terminal arrival, seat allocation, unaccompanied minor assistance, baggage control and departure support.

Postgraduate Degree, Tourism

Bachelor'S Degree, Zoology/Animal Biology