Shynetra Tilghman Email & Phone Number

Raleigh, North Carolina, United States

Raleigh, North Carolina, United States

Data / order EntryCorrect and analyze Orders for different branches within the company

Raleigh-Durham-Chapel Hill Area

Organization and time management skills to effectively prioritize then execute multi-tasking functions through the workday.Ability to effectively operate inside a team environment, both in person and remote.Active listening capability with follow-up critical problem-solving skillsAbility to effectively, professionally, and succinctly, communicate verbally over the phone, or written for online text chat, in a professional manner.Tech-savvy with ability to absorb and navigate a variety of digital tools for effective Call Center business operation; Salesforce CRM, Microsoft Office Suite, and Internet based Applications.Ability to effectively utilize and enhance personal selling skills.Ability to effectively execute outbound cold calls.Ability to effectively operate a multi-line phone stem.Proficient typing skills.

Raleigh-Durham-Chapel Hill Area

Verification of benefitsMedical Billing and codingUsing data entry- input medical and pharmacy information into the systemTeam organized and self motivated to achieve peak time goals, Maintain top quality standards while following all guide linesGathered information, researches/resolves inquiries and logs customer calls

Raleigh, North Carolina, United States

Corrected and observed data provided to the company to check for accuracy.Entered data into specific system

Raleigh, North Carolina

•Responded to telephone inquiries and complaints using standard scripts and procedures, handling Phone device information at the Corporate Office.•Gathered information, researches/resolves inquiries and logs customer calls•Informed customers about services available and assesses customer needs•Provided assistance in , training and troubleshooting support to lower level staff•Manage time cards•Create plan of actions for improvement if and when it’s needed for a team of 10 agents each quarter. •Building out schedules for two week periods•Handle lower level Administrative task

Raleigh, North Carolina

•Assist customers with their purchases•Maintain cleaning duties•Prepare items to be sold to the public•Train new employees & scheduled shifts•Open & close the business•Operate cash register & count down drawers at the beginning / ending of each shift

Raleigh, North Carolina

•Scheduled real estate appointments to potential buyers, brokers, future rental residents•Processed transactions at the register using different forms of payment methods•Using Data Entry – input property information in the system•Responded to telephone request from customers via telephone, internet, internal/external.

•Responded to telephone inquiries and complaints using standard scripts and procedures, handling medical prescriptions & managed care•Gathered information, researches/resolves inquiries and logs customer calls•Informed customers about services available and assesses customer needs•Provided assistance, training and troubleshooting support to lower level staff•Obtained prescription information as well as insurance information entering into the data base to have the prescriptions filled & insurance information updated