Shytiara Sumner Email & Phone Number

•Managed the implementation, configuration, and customization of Link2Feed and Service Insights on Meal Connect to meet clients' requirements.•Led cross-functional teams to align software solutions with business requirements, enhancing operational efficiency.•Develop training materials and conduct comprehensive training sessions, which have led to a 75% improvement in user adoption and satisfaction• Lead onboarding for five clients monthly, overseeing system setup, conducting training, and serving as the primary contact for technical support and reporting, ensuring smooth transitions and high client satisfaction.•Provide technical support to end-users by troubleshooting and resolving any technical issues in a timely manner.•Implemented innovative process improvements, including a barcode scanning feature that reduced registration times by over 70%.•Collaborate with internal and external stakeholders to assess their technical needs and customize software solutions, ensuring optimal system functionality and client satisfaction.•Stay updated with industry trends and best practices to enhance our software solutions and services, ensuring continuous improvement and alignment with technological advancements.

Norfolk, Virginia, United States

• Managed the full lifecycle of a software implementation project for an online grocery shopping app, significantly improving food access for over 2000 users.• Enhanced operational efficiency by implementing advanced process improvement tools and data visualization dashboards to optimize workflow.• Developed long and short-term strategic objectives incorporating technical solutions that improved software engagement and visibility for 100+ clients, significantly enhancing their user experience and satisfaction.• Resolved complex technical issues in the Link2Feed system, enhancing functionality and user experience across departmental programs.• Led the evaluation and testing of new software releases, ensuring compatibility and user satisfaction, and provided comprehensive training and support.

Norfolk, Virginia, United States

•Designed data visualization tools for hospital projects that drove decision-making processes, increasing efficiency by 75%.•Collaborated with cross-functional teams of 10+ people per team to gather and present data to healthcare providers, vice presidents, and board members in meetings for decision-making.•Performed administrative and supportive functions to keep office operations running smoothly while maintaining knowledge of medical terminology.•Collaborated with the performance improvement department to improve hospital processes, generating an 85% process improvement score.•Worked alongside physicians helping streamline medical processes by efficiently taking patients’ medical histories and vital signs.•Helped implement practice’s quality assurance and control program ensuring compliance with HIPPA and OSHA regulations, increasing patient satisfaction.

Norfolk, Virginia, United States

•Managed team members, ensuring productivity through effective employee relations strategies such as promoting communication and appreciating staff opinions and feedback.•Promoted cohesive collaboration between staff, improving communication to ensure client feedback was received and properly utilized, significantly increasing customer satisfaction.•Reinforced employee development through periodic training of all team members to support operational efforts through improved skills and knowledge. •Maintained a customer resolution rate of 75%+ by researching client needs, promptly resolving customer concerns, complaints, or issues.

Norfolk, Virginia, United States

•Oversaw daily departmental operations, including preparing itineraries and financial statements, coordinating meetings, maintaining filing system, and managing office inventory to streamline office operations and increase productivity.•Established, evaluated, and improved Key Performance Indicators (KPIs) that remained consistent, helping monitor metrics and providing a point of reference to maintain an accuracy rate of 70%+.•Optimized the operational efficiency of board meetings by preparing graphs, tables, speeches, reports, manuscripts, and other presentation materials for easier analysis of member data. •Fostered positive relations with local communities to support coordination of community outreach events, church, and pastor anniversaries