Si Si Lee's Location
Mountain View, California, United States, United States
Si Si Lee's Contact Details
Si Si Lee work email
- Valid
- Valid
Si Si Lee personal email
n/a
About Si Si Lee
Management professional in a wide variety of disciplines in the communications industry including business sales, operations for residential and business customers, and project management.
Si Si Lee Work Experience Details
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Senior Program ManagerGoogle Play Apr 2021 - PresentMountain View, California, Us -
Program ManagerGoogle Play Apr 2017 - Apr 2021Mountain View, California, Us
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Network Deployment And Operations Program ManagerGoogle Fiber Feb 2016 - Apr 2017Mountain View, Ca, Us -
Director Of EngineeringAt&T Apr 2014 - Dec 2015Dallas, Tx, Us -
Regional PlannerAt&T Mar 2012 - Apr 2014Dallas, Tx, Us
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Area Manager - Six Sigma Black BeltAt&T Feb 2010 - Mar 2012Dallas, Tx, Us- Led Six Sigma projects to achieve process improvements and financial savings in U-verse Operations. - Conducted adhoc field studies to support efforts that could lead to quick process improvements or potential Six Sigma/LEAN projects. - Completed 3 weeks of leader-led Six Sigma Black Belt training with a final exam score of 99%, 1 week of leader-led LEAN training, and 30 hours of web-based training.
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Area Manager – U-Verse Installation & RepairAt&T Apr 2007 - Feb 2010Dallas, Tx, Us- Built the U-verse Operations organization and successfully launched U-verse in the greater Sacramento, Valley, Fresno, and Reno area – responsibilities included coordination with real estate, hiring of management and non-management employees, logistics of each garage location, coordination with network teams for launch.- Oversaw an organization of 82+ non-management employees and 7 management employees responsible for all U-verse installation and repair in the Sacramento, Fairfield, Vacaville area. - Led, coached, and motivated the management team to reach target in all key metrics (productivity, customer experience, attendance, expense management, etc.). - Managed customer escalations and expedites to successful resolution. - Maintained relationships with peer workgroups (construction, engineering, network dispatch center, etc.) to promote best practices.
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Area Manager – Installation, Repair, And MaintenanceAt&T Jan 2006 - Apr 2007Dallas, Tx, Us- Oversaw an organization of 122 non-management employees and 7 management employees responsible for all outside plant installation, repair, and maintenance in the North State area (Yuba City to the Oregon border inland).- Led, coached, and motivated the management team to reach target in all key metrics (productivity, customer experience, attendance, expense management, etc.). - Managed customer escalations and expedites to successful resolution. - Maintained relationships with peer workgroups (construction, engineering, network dispatch center, etc.) to promote best practices.
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Technical Consultant - Preferred Sales CenterAt&T Jan 2004 - Jan 2006Dallas, Tx, Us- Trained, coached, and developed 20 Preferred Sales Center Account Executives to identify and close data sales.- Sold SBC data products and leading systems integration sales (increased Dedicated Internet Access sales by 27% 4Q2004 over 1Q2004 and increased Frame Relay and ATM sales by 58% 4Q2004 over 1Q2004).- Maintained relationships between channel partners and Preferred Sales Center to improve processes and increase sales (Datacomm referrals reached 100% participation in 2005 versus 50% participation in 2004).- Served as Subject Matter Expert on SBC Long Distance, Lattis.Pro and Sales Coaching and Pricing Tool (SCP) for sales personnel in the Preferred Sales Center.
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Coach Manager - Chinese Business CenterAt&T Jul 2003 - Dec 2003Dallas, Tx, Us- Led, motivated and supervised a team of eight in-language sales and service specialists who handle business customer opportunities in Mandarin and Cantonese (115% of sales target and exceeded Customer Service Quality target).- Maintained overall quality assurance program through coaching, monitoring, and systems reviews. Coach to continuous sales excellence: application selling, product knowledge, packages and promotions.- Managed customer escalations, expedites and billing issues to successful resolution. - Provided overall support for team: workload schedules, overtime, and personnel issues.
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Manager - Special ServicesAt&T Apr 2002 - Jul 2003Dallas, Tx, Us- Led, motivated and supervised six systems technicians - managed workload schedules, regulated overtime (35% reduction 2002 over 2001), and resolved personnel issues. - Managed customer escalations, expedites and chronic trouble reports to successful resolution. - Conducted routine field visits, and perform quality, safety, tool, and vehicle inspections.
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Staff Manager - Preferred Sales CenterAt&T Sep 2000 - Apr 2002Dallas, Tx, Us- Performed complex sales validation and compensation dispute resolution for voice/data all Pacific Bell, ASI and PBI products (resulted in recovery of thousands of dollars in compensation for account executives). - Performed data collection and analysis for all sales/service data within the organization. Data analysis includes results reporting and presentations for the Sales Director and Sales Vice President as well as maintaining all web reported results. - Provided sales compensation validation training/coaching to account executives in the department.
Si Si Lee Skills
Telecommunications
Project Management
Wireless
Management
Leadership
Training
Networking
Cross Functional Team Leadership
Analysis
Voip
Process Improvement
Program Management
Call Centers
Team Leadership
Microsoft Office
Mobile Devices
Cantonese
Customer Service
Ethernet
Product Management
Ip
Sales
Mandarin
Integration
Six Sigma
Call Center
Coaching
Broadband
Construction
Construction Engineering
Dsl
T1
Fluent In Cantonese
Speak Burmese
Proficient In Ms Office
Basic Mandarin
Si Si Lee Education Details
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University Of California, BerkeleyApplied Mathematics & Economics -
Golden Gate UniversityTelecommunications Management
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Pinole Valley High School
Frequently Asked Questions about Si Si Lee
What company does Si Si Lee work for?
Si Si Lee works for Google Play
What is Si Si Lee's role at the current company?
Si Si Lee's current role is Senior Program Manager at Google Play.
What is Si Si Lee's email address?
Si Si Lee's email address is sp****@****bal.net
What schools did Si Si Lee attend?
Si Si Lee attended University Of California, Berkeley, Golden Gate University, Pinole Valley High School.
What skills is Si Si Lee known for?
Si Si Lee has skills like Telecommunications, Project Management, Wireless, Management, Leadership, Training, Networking, Cross Functional Team Leadership, Analysis, Voip, Process Improvement, Program Management.
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