The role involves providing comprehensive end-user support and managing various IT functions. Responsibilities include assisting users with technical issues, maintaining and managing the Synology file server, configuring user permissions, and ensuring the smooth operation of the organization's website. Additionally, tasks include handling laptop upgrades and repairs, conducting data analysis for SFA software, and managing fixed access for users. This role is pivotal in maintaining the efficiency and functionality of IT systems, ultimately supporting the organization's operational objectives.

The responsibility involves overseeing the efficient operation and maintenance of both surveillance and IT systems within the organization. Tasks include monitoring CCTV footage, analyzing security incidents, maintaining and troubleshooting hardware and software, configuring network access points, and providing remote user support. Additionally, database tasks are managed, collaboration on procurement is conducted, and progress is reported to Managing Director. This role ensures the smooth functioning and security of critical systems, supporting the overall operational integrity of the organization.

The duties involve installing and configuring hardware, software, and servers, troubleshooting technical issues, configuring IP phones and network devices, maintaining antivirus software, and performing data backups. Additionally, responsibilities include managing file permissions on Windows servers, installing ERP V5 software, supporting SQL databases and POS systems, and providing daily reports to the IT Manager. This role ensures the smooth functioning of IT infrastructure and systems while providing essential support and reporting to IT Manager.