Sumaiya I. Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

- Enroll patients into the patient support program by providing information in a clear and concise manner, while ensuring complete and accurate information is obtained from the patient for efficient processing and treatment.- Navigate and assess reimbursement options for patients to assist in accessing and securing drug coverage for high-cost prescription.

Toronto, Ontario, Canada

• Managed multiple workflows in a fast-paced clinic environment, coordinating a high volume of day-to-day tasks and resolving patient concerns to provide high standards of guidance and leadership, which maintained an.
• Spearheaded clinic process improvements, identifying opportunities for development, creating practical strategies to capitalize on these, executing changes, and allowing for continuous improvement via feedback, to.
• Trained and mentored new staff members, evaluating performance against expected metrics and implementing development strategies to encourage leadership capabilities across all team levels, consequently improving.
• Operated as the lead point of contact, acting as a resource for clinical staff, glaucoma and retina specialists, ophthalmic technicians, and patients, to achieve fast patient turn around rates and efficient handling.
• Engaged patients through both verbal and digital channels, leveraging communication and service skills to develop relationships that promoted and enriched the level of care provided, which improved cooperation in turn.

North York, Ontario

• Trained associates in their respective roles with periodic reminders and acknowledgement of good service
• Maintained front-end scheduling throughout shift to maximize productivity output and minimize wait times for customers
• Assisted customers professionally and courteously in person and on the phone with inquiries
• Lead associates in performing better at work by improving camaraderie and fellowship in the workplace through active listening, guiding and acknowledgement of successes.

Ryerson Food Services

• Collaborated with management team to develop and implement project objectives involving menu development, cost analysis, marketing and promotional activities
• Liaised with different teams of the department in ensuring project objectives were communicated and met as required, and to report progress to the general manager on a weekly basis
• Developed and performed audits to track procedures and policies were being followed, and advised colleagues if any discrepancies were found as well as collecting feedback and concerns and delivered to the GM
• Conducted extensive research analysis and information on competitors’ offerings and costs for comparison that assisted in decision making for upcoming academic years

Bathurst And Lawrence

• Served as final point of contact with customers at the sale point, ensuring efficient handling of purchases, returns and exchanges while maintaining high customer service standards in all interactions.
• Worked with the sales floor team in managing and replenishing stock in own and other areas of the store as needed.
• Organized and processed stock returned to store for resale, working in a team to ensure process is quick and thorough, limiting inventory loss and maximizing available stock selection.

Vaughan, Ontario

• Processed POS transactions quickly and efficiently, assisted guests with their concerns and ensured excellent customer service and park experience.
• Stocked and maintain merchandise quantity, visibility and visual appearance as per guidelines as well as keeping retail location clean and appealing.
• Utilized loss prevention methods for cash and merchandise as per guidelines

Bachelor Of Science - Bs, Biomedical Sciences, General

Activities and Societies: Ryerson MSA, Stem Cell ClubMinor in Business

Culinary Arts/Chef Training

High School Diploma, Science

Activities and Societies: Environment Club, Iman Club, Model UN, Black History Month Event Coordinater, Interact Club, Leadership.