I provide effective technical support to clients in both French and English, specializing in Microsoft 365, network troubleshooting, and software installation. Known for my professionalism, responsiveness, and problem-solving skills, I have consistently received positive feedback from both internal and external customers.At Karen King & Associates, I spearheaded the development and implementation of a web portal that streamlines communication and services for residents, enhancing overall efficiency and user experience. This project reflects my ability to lead and execute IT solutions that address real business needs.I hold a Bachelor of Science in Computer Science from the University of Lethbridge, where I built a solid foundation in programming, data structures, algorithms, and software engineering. My passion for learning new technologies and exploring innovative solutions drives me to continually improve and deliver impactful results.