Siamak (Sia) Daneshvar Email & Phone Number

Aliso Viejo, Ca, Us

Irvine, California, United States

Irvine, California

Irvine, Ca

Responsible for initiating and implementing change management activities of new and existing processes. Project oversight, including resource allocation, cost management, scheduled meetings, roll-out and UAT testing. Responsible for ensuring all changes are reviewed, approved, and coordinated across the organization or project, and that all stakeholders are notified of approved changes prior to implementation. Responsible for the successfully implementation of change requests by monitoring for effectiveness and updated as necessary.Assisting Sr PM on several projects including Data Center Relocation, Loan Referral System and Expense Software upgrades while acting as contact point between departments. Direct support of IT, and Line of Business (LOBs) during the implementation and/or modification to existing applications. Responsible for monitoring Fiserv and compliance related Daily Bulletins for new releases, changes, fixes, enhancements, issues; and worked with the business units to assist in implementation and/or response as directed by these notifications.

Downtown Los Angeles, Ca

Performing quality assurance reviews of various departments within the Operations group, including retail branches, wires department, treasury management and loan servicing. Multiple reviews were scheduled annually in order to prepare them for internal and external audits. Responsible for updating and writing new policies and procedures for Retail Banking, including branch safety & security, daily transactions, approval authority and limits, opening/closing, batch processing and adherence to Federal and State banking regulations. Responsible for all communication between Operations group and Retail Branches, notifying them of any updates of policies and procedures. Held monthly meetings with retail branch management and SVP Retail Sales Manager to ensure consistency, business process improvements and to resolve any procedural or technical issues. Responsible to training all relevant employees on the new core system.Key member of the FISERV core system conversion team to upgrade to FISERV DNA. As an expert user of the new core system (FISERV DNA), responsible for creating UAT test scripts, performing data validations, functional testing and updating policy & procedure. Working directly with IT department to perform annual Disaster Recovery testing. Created and completed end-user test scripts for various programs, to ensure full functionality during emergency scenarios.

Brea, Ca

Assisted in the development of new products and services, streamlined the daily audit process by creating reports and queries to identify exception gaps in the Bank Operating system. Coordinated and managed the testing of new releases and upgrades, vendor selection, compliance review, training of employees and the development and testing of Online Website platform.Served as the Quality Assurance liaison between bank operations and the retail offices.Assisted in the development and replacement of a new Bank Operating system for the Retail Banking division. Developed new training programs and manuals.Quality Assurance Branch Reviews and systems (conversion) training. Worked with BSA in researching losses, claims, and counterfeit bills. Partnered with internal business units to provide operational support. Responsible for supervising and daily maintenance of centralized operations functions, including bank by mail processing, Check Inclearing Activity, ACH items, wires, daily account balancing, returned deposited items, Escheatment, 1099s, etc.Provide technical support to the branch network, including reconciliation on accounts and complex maintenance functions.Assist with revision of department procedures while actively participating in offering suggestions to streamline processes and increase efficiency.Responsible for monitoring and following state escheatment procedures for dormant accounts.Supervised the daily audits and assures adherence and compliance to all operational controls and make recommendations to further enhance internal audit controls.

Brea Ca

Interim Supervisor for Online Banking Dept./Customer Call Center for a staff of 5 associates. Responsible for supervision of daily activity, reporting to the OLB/Call Center manager. Resolving customer issues, approving all account changes, auditing daily work.

Torrance, California

Opening new bank accounts and processing daily transactions for branch customers, consistently exceeding sales and cross-sell standards. As CSR team leader, held weekly staff meetings to: increase sales, create incentives, ensure full knowledge of internal policy/procedure changes and prepare branch for internal QA audits. Serving as main branch liaison working with IT department to implement new technology. Assisting the Central Retail Operations with branch research inquiries, software upgrade testing and staff training.

Torrance Ca

Originated business loans and lines of credit, including credit cards and merchant services.Opened new deposit accounts (personal and business) and addressed customer service issues.Processed customer transactions, balanced cash vault, shipping/receiving, ATM custodian.Received Teller of the Year honors in 2004 for Region 20 (South Bay/Long Beach).

Bachelor Of Arts (B.A.)

Hs Diploma