Sian Evans Email & Phone Number

Manchester, United Kingdom

Miracle, an Eque2 solution, is the dominant supplier of HRM technology (Payroll, HR, Time and Attendance) to the Microsoft Dynamics NAV business applications market with HMRC recognised solutions used by over 1,000 organisations worldwide. Miracle focusses on providing customers with Payroll and HR solutions that will support them now and into the future, backed up by world class technology and a range of professional services.Managing the Professional Services Team including… Show more Miracle, an Eque2 solution, is the dominant supplier of HRM technology (Payroll, HR, Time and Attendance) to the Microsoft Dynamics NAV business applications market with HMRC recognised solutions used by over 1,000 organisations worldwide. Miracle focusses on providing customers with Payroll and HR solutions that will support them now and into the future, backed up by world class technology and a range of professional services.Managing the Professional Services Team including Implementation Consultants and Payroll Bureau, I am responsible for ensuring target utilisation of the consultants along with the associated revenue whilst meeting the needs of our customers throughout a project. I am customer service driven and maintain strong communication with our customers to ensure delivery dates are achieved and successful delivery of projects - on time and on budget.I plan / project manage Miracle payroll/HR/T&A implementation and Evision projects ie. software installation, configuration, data migration, training, parallel runs, UAT, go live support as well as training courses & upgrades working closely with the Lead Consultant to ensure delivery of a first class service to our customers. I am responsible for recruitment within Professional Services and have a strong HR and team leadership background.sian.evans@eque2.com Show less

Gloucester, United Kingdom

Accountable for delivery of Regional KPI’s & budgets working to SLA’s. Reviewed financial forecasting model ensuring locum rate is in line with Area & Regional budgets, liaising & negotiating rates with Locum agencies. PA support to Director of Region & 12 Area Manager’s including diary/email & travel management, production of Excel reports & PowerPoint presentations, meeting preparation, Regional newsletter and collation of Regional data. Manage Regional projects on behalf of Director of… Show more Accountable for delivery of Regional KPI’s & budgets working to SLA’s. Reviewed financial forecasting model ensuring locum rate is in line with Area & Regional budgets, liaising & negotiating rates with Locum agencies. PA support to Director of Region & 12 Area Manager’s including diary/email & travel management, production of Excel reports & PowerPoint presentations, meeting preparation, Regional newsletter and collation of Regional data. Manage Regional projects on behalf of Director of Region including Regional Plan, Pharmacy and AM training, in-store services /external out-reach events and provided monthly updates at Regional MeetingsInitially employed as Rota Team Leader I quickly grew in the role implementing processes within the Rota Team and was regarded as a key member of the Regional Support Team. I achieved Centre of Excellence for ‘Rota Module’ and ‘Office Management Module’. Through effective management of the Rota Team, our Region Saved £200K 2012, £250K in 2013, £220K in 2014 on total Pharmacist locum spend. I successfully converted 12 locum Pharmacists into full time employees demonstrating strong relationship building skills.At the hub of regional activities, I played a key part in ensuring we provided LP stores and customers with an excellent level of service. My team were very motivated as a result of my daily management style and approach as I possess a can do attitude. I was regarded as a strong performer at every annual performance review achieving my objectives and contributing to the success of the region. Show less

Stroud, Gloucestershire, United Kingdom

Initially employed as Service Co-ordinator working in a busy customer service environment, I was solely responsible for the co-ordination of all service dates, breakdown calls and maintenance of customer records and X-Ray equipment utilising an access database. I progressed quickly in to the role of Operations Coordination Manager.Operations Co-ordination Manager– July 2001- March 2009Line Manager of 4 Service Coordinators & 29 Field Service Engineers.Handled all service related… Show more Initially employed as Service Co-ordinator working in a busy customer service environment, I was solely responsible for the co-ordination of all service dates, breakdown calls and maintenance of customer records and X-Ray equipment utilising an access database. I progressed quickly in to the role of Operations Coordination Manager.Operations Co-ordination Manager– July 2001- March 2009Line Manager of 4 Service Coordinators & 29 Field Service Engineers.Handled all service related calls including arranging of emergency call outs/scheduled services ensuring allocation to FSE. Sourced and ordered spare parts from suppliers, liaising with customers and issuing quotations & invoicesProduced project plans using MS Project for new equipment installations, creating & implementing equipment installation schedules. Arranged delivery/installation of equipment & medical physics/training specialists for all new installations. Quoted & negotiated maintenance contracts for installed X-ray equipment, visiting customers & presenting contract options. Organised equipment demonstrations, accompanying sales team to assist with sale of equipment. Dealt with all customer complaints, following Xograph’s Complaints Procedure where required.Monitored workload of FSE’s making recommendations in respect of additional training/recruitment requirements to Engineering Manager. Conducted recruitment interviews of FSE’s and SC’s, issuing job offers where appropriate. Developed and implemented training schedules for all new FSE’s and SC’s. Responsible for authorisation and monitoring of annual leave/sickness for FSE’s Show less

Cheltenham

Providing PA support to include diary, email & travel management, production of Excel reports & PowerPoint presentations. To assist with Project plans – creating, issuing and updating where required. Assist project management team with all documentation relating to contracts, project development and presentations.

Cheltenham

Providing PA support to include diary management, preparing documentation for meetings, liaison with NHS Departments to arrange weekly/monthly meetings. Creating and issuing Finance reports to respective departments on a weekly/monthly basis.

Cheltenham

Stroud

Commenced employment as Office Junior within Executive Directors Department – quickly built up knowledge and experience enabling me to take on more senior positions as they arose within the Executive Management Department.

Business Administration And Management, General

Activities and Societies: Badminton BTEC National Diploma in Business & Finance

Gcse / A Levels

Activities and Societies: Tennis, Netball, DofE GCSE - English, Maths, Biology, Chemistry, French, Business Studies, Textiles & Fashion