Sian Grainger Email & Phone Number

Darlington, England, United Kingdom

I am working as a call centre agent in the broadband technology department, communicating with customers via phone and email, to resolve their queries while delivering exceptional customer service. I adopt the role of team leader when needed, managing a team of 15. This involves coordinating people, employee engagement, holding performance reviews, attending and hosting meetings with other stakeholders, analysing data and identifying trends, giving feedback, time management, handling escalations, and policy and procedure compliance.

Darlington, England, United Kingdom

I worked in a call centre setting, delivering first class customer service, gathering information and processing referrals for private mental health hospitals. Within this role, I recorded all enquiries using the appropriate electronic database in line with company processes and timescales. During this time, I worked within a team, developing my communication and collaboration skills with a mutual goal of achieving set objectives.

Darlington, England, United Kingdom

In this role, I delivered exceptional care to clients in the community, while managing a team of carers to ensure that the day-to-day business ran smoothly to meet the needs of clients. My responsibilities included personal care, moving and handling, administering medication, conducting competency assessments, audits, reviews and scheduling.

Darlington, England, United Kingdom

My role entailed managing people, product and service to ensure that the restaurant was running both efficiently and profitability. This included managing money, controlling labour, having excellent communication, identifying training needs and implementing training plans and promoting a positive working environment. The 2 skills I developed the most during this job, was multi-tasking and problem-solving, due to the fast paced environment with many variables.

Darlington, England, United Kingdom

Darlington, England, United Kingdom

Darlington, England, United Kingdom

Darlington, England, United Kingdom

Bachelor Of Arts - Ba, Accounting And Business/Management

Certificate Of Higher Education, Healthcare Studies

Btec National Diploma, Level 3, Health And Social Care, Mpp