Sian Monaghan Email & Phone Number

Canberra, Act, Au

Canberra, Australian Capital Territory, Australia

Canberra, Australian Capital Territory, Australia

Canberra, Australian Capital Territory, Australia

Responsibilities:Manage a team to deliver software testing and quality assurance functionsDevelop and co-ordinate test planning activities with stakeholders, including: estimates, creation of test artefacts, resource planning (people and environments), and dependency management

Canberra, Australian Capital Territory, Australia

Responsibilities:Set the direction and priorities for the release train in conjunction with Product Owners and Senior ExecutivesSupport Product OwnersCollaborate with and support all members in the train to deliver agreed objectives

Canberra, Australia

Responsibilities:Lead the delivery of robust, quality systems through effective end-to-end testing, including planning, designing, managing, executing and reportingLead the engagement with stakeholders to identify business critical functions of software and develop testing scripts and procedures to ensure functions and serviceability standards are maintainedMentor and guide other testers within the team to deliver projects using Agile methodologiesManage procurement and recruitment activities, including conducting approaches to market, in line with procurement rules and recruitment principlesMonitor and assess team member contribution to Agile activities

Canberra, Australia

Responsibilities:Facilitate communication between business areas, playing a central role in aligning the needs of a particular business area with IT capabilitiesReview and propose possible improvements for internal business processes/develop innovative approaches to improving processes and practicesManage the coordination of solution design with the relevant stakeholders to ensure it is in line with the CER Enterprise Architecture (Solution Architect, Infrastructure, IT Security Adviser and others)Project/program support including, procurement activities, coordination of User Acceptance Testing (UAT) and drafting and maintaining project/program documentationUnderstand and adhere to the Public Governance, Performance and Accountability (PGPA) Act and Commonwealth Procurement Rules (CPRs) to support procurement activitiesAchievements:Reviewed internal business processes and implemented proposed changes to align with the Program Management ModelActively promoted confidence in IT's capability by building strong working relationships with business stakeholders

Canberra

Responsibilities:Manage and maintain relationships with business stakeholders and work with business areas to identify opportunities for improvementAssist business stakeholders to develop suitable business cases to gain approval for new work within the AgencyManage the ongoing communication to business teams on the progress of their work requests and issuesSupport the transition of projects into Business as UsualManage the Business Prioritisation Meeting, including working with business stakeholders to prioritise critical workAchievements:Worked with business areas to identify how IT solutions could benefit their work, improving the Agencies’ perception of the IT Branch and putting IT solutions up-front in the minds of business areasImplemented a weekly BA catch-up – facilitating information sharing resulting in a better-informed team

Canberra, Australia

Responsibilities:Oversee functions of Change Management, Release Management, Asset Management, Incident Management, Problem Management, and VIP Support functionsHigh level stakeholder management and negotiating skills to deliver high quality outcomes for customersManage high priority incidents to ensure quick resolution and minimal impact on business areas and external stakeholdersDevelop innovative approaches to improving processes and practicesProvide support and advice to executive staff on technology solutions to business problemsWork collaboratively across the team, section, branch, agency and externally to deliver agency outcomesAchievements:Improved VIP support processes, resulting in improved relationships between IT and Business areasAssisted in the successful delivery of a Hardware Refresh and upgrade to Windows 10/Office 2016 project

Canberra, Australia

Responsibilities:Establish and maintain the policy, standards and procedures for Change Management, Release Management, Incident Management, Problem Management, Asset Management and VIP Support functionsArrange, chair and provide secretariat services to the Change Advisory Board (CAB) and Deliver timely and accurate reports to managementProvide VIP support services to CER VIPs including monitoring the VIP job queueEducate CER staff about established processes and ensure process is followedCommunicate release activities to impacted stakeholders and where necessary manage resources to ensure availability for upcoming workAchievements:Reviewed and implemented process improvements for all service management functions, resulting in improved efficiencies and customer satisfactionImproved communications between technical and non-technical staff regarding IT change impacts

Canberra, Australia

Responsibilities:Oversee all testing activities including quality assurance on work from team membersOversee Change Management, Release management, Incident Management and Problem Management functions, including managing high priority incidentsManage team resources including staff, environments and toolsDevelop technical test procedures, test strategies, test scripts and test reports and draft and maintain the policy, standards and procedures for testingReporting on progress, risks and issuesFacilitate the business decision making process and the planning and implementation of changeAchievements:Created and led a high performing test team that was instrumental in the delivery of multiple ICT projectsBuilt strong working relationships with business stakeholders, improving confidence in IT’s capability

Canberra, Australia

Responsibilities:Working knowledge of Cherwell Service Management Tool, Finance One and TRIMUnderstanding of asset management lifecycle, principles and practicesUnderstanding of financial management principles in regard to asset managementMaintain an asset registerLiaise and negotiate with internal and external stakeholdersThe ability to work in high pressure situations, meet deadlines and set own work prioritiesInvoice and records managementProblem solving, liaison and communication skillsHuman resource managementDiary management for the Chief Information Officer, Technology. This includes coordinating a busy schedule while liaising with various stakeholdersManage travel and accommodation arrangementsPurchasing of office consumablesCredit card reconciliations as required for corporate credit cards within the Technology Section

Canberra, Australia

Responsibilities:Interpret and apply policy, legislation, procedure and practices to the management of claims made under the provision of the Safety Rehabilitation and Compensation Act 1988Conduct regular file reviews on a portfolio of claimsLiaise with injured workers and employers within a portfolio at key intervention points, including regular telephone contactPreliminary identification of claims which may need to transition to another segmentActively develop and maintain working relationships across the organisation and with employers and stakeholders

Canberra, Australia

Responsibilities:Provide high quality customer service to all callersAssist with any simple queries and ensure any complex queries are directed to the correct sectionForward emails from the general enquiries drop box to the most appropriate areaExemplary customer service skills – deal with all callers respectfully and professionallyBroad knowledge of Comcare, it’s processes & sectionsRegister new claims

Canberra, Australia

Responsibilities:Mail opening, sorting, research/redirection and deliveryFile retrieval, delivery, maintenance, research, sorting and organisationSorting and attaching correspondence to filesSentencing records in accordance with approved disposal authoritiesImaging compensation files, corporate files and incoming mailProvide assistance and support to other members of the Property & Services Section and other sections of the Corporate Services Branch if required

Canberra, Australia

Responsibilities:Manage all commercial inventory for Mix 106.3 and 104.7 radio stationsManage the risk associated with yield strategy by monitoring all bookingsReport weekly on how each station is tracking towards yield and revenue targets, recommend and implement changes if necessaryOptimise inventory opportunities and availability through actively monitoring and managing future schedulesEnsure commercials are scheduled within the boundaries of the contracted placementWork closely and cooperatively with Sales Management to avoid the over commitment of inventoryUpdate available inventory on a daily basis and manage rate cards in the rate plannerOversee the traffic workflow for relevant local stations in cooperation with the assigned Traffic Coordinator(s) at the Network Traffic Department

Canberra, Australia

I Performed in many different positions during my employment at Southern Cross Ten. Below are some of the duties I performed and skills I developed:Coordinate scheduling to achieve a second by second schedule of daily televisionLiaise and negotiate with internal and external stakeholdersCheck information for accuracyGood knowledge of and ability to interpret broadcasting legislationProblem solving, liaison and communication skillsDatabase management and planningHandle internal program queries and public queries (verbal, internet and written)Train and supervise staff

Diploma Of Music Industry, Technical Production

Education record