As part of the senior leadership team at global GovTech champion Civica, I lead our Democracy and Governance division. I am focused on ensuring our leading role in the constantly evolving democratic services sector, by continuing to provide innovative, market-leading solutions to meet changing client needs.With over 25 years’ experience of delivering elections, referendums and ballots, I have worked extensively with clients in the public and private sectors and been involved in the practical translation of ballot legislation. I am passionate about customer service and committed to harnessing the power of digital technology while respecting the continuing role of traditional print/ mailing as part of an integrated range of solutions.I joined Electoral Reform Services in the 1990s as Business Development Manager and was appointed Chief Executive in 2010. I led the growth and expansion of the ERS Group, employing around 200 people and comprising Electoral Reform Services, Membership Engagement Services, Modern.Gov, Xpress and Shaw’s Election Supplies. Following Civica’s acquisition of the ERS Group in November 2018, I joined the Board as Executive Director, Democracy & Governance.