Plan Works provides outsourced preplanning support for Financial Advisers.Having spent a number of years working in independent financial advice firms I felt that the time had come for me to enter the world of outsourced paraplanning.In my opinion, paraplanning works best as a collaboration between Financial Planner and Paraplanner and having a strong awareness of the skills and personalities involved in both roles is key.I am a firm believer that a quality mix of… Show more Plan Works provides outsourced preplanning support for Financial Advisers.Having spent a number of years working in independent financial advice firms I felt that the time had come for me to enter the world of outsourced paraplanning.In my opinion, paraplanning works best as a collaboration between Financial Planner and Paraplanner and having a strong awareness of the skills and personalities involved in both roles is key.I am a firm believer that a quality mix of experience and qualifications is necessary to provide the support Financial Planners want and need.I’m passionate about the client always being central to the advice and I keep them in my focus to ensure the advice is in their best interests, easy for them to understand and aligned with their personal and financial goals. Show less

In this role I was responsible for building a Paraplanning team (including Administration), being a super user (and main point of contact) for the iO back office system and drafting and implementing the firms' advice processes. I recruited for and built the team including 2 Paraplanners, 2 Senior Administrators and 1 Administrator and acted as line manager for them.On a day to day basis, I provided technical support for the team and the Financial Planners as well as support on… Show more In this role I was responsible for building a Paraplanning team (including Administration), being a super user (and main point of contact) for the iO back office system and drafting and implementing the firms' advice processes. I recruited for and built the team including 2 Paraplanners, 2 Senior Administrators and 1 Administrator and acted as line manager for them.On a day to day basis, I provided technical support for the team and the Financial Planners as well as support on Voyant cash flow planning.I managed the project to implement iO as our new back office system and configured the system to meet the requirements of the firm. This included building workflows using service cases and Document Designer to build in the firms' documents that I had created as part of the advice process. I provided support to the whole firm on a daily basis to ensure that the system was maintained accurately and ultimately providing the maximum amount of efficiency within the firm. Show less

Working closely with 3 Review Manager teams across Bristol and Leeds, I undertake quality sampling of their completed file reviews, which involves reviewing the recommendations and advice given by HSBC Independent Financial Advisors UK wide. Following my review, I determine whether the advice given was correct, the initial file review completed by the Review Manager was satisfactory and provide feedback and coaching to the Review Manager to ensure they continually develop.

I am Diploma qualified and work with a group of Independent Financial Advisors, based in Dubai, Hong Kong, South Africa and Jersey who advise mainly expat clients who require offshore financial services. I write Financial Planning Reports for these advisors to support and justify their recommendations and I also formulate recommendations to produce paraplanned Financial Planning Reports. Due to the nature of offshore expat financial services, I deal mainly with investment… Show more I am Diploma qualified and work with a group of Independent Financial Advisors, based in Dubai, Hong Kong, South Africa and Jersey who advise mainly expat clients who require offshore financial services. I write Financial Planning Reports for these advisors to support and justify their recommendations and I also formulate recommendations to produce paraplanned Financial Planning Reports. Due to the nature of offshore expat financial services, I deal mainly with investment recommendations using a variety of providers and funds and a discretionary wealth management service.During my time in this role, I also provided support to my colleagues who were studying for the CII Award in Financial Planning by providing revision workshops. In addition to this, I assisted my colleagues in Risk by helping to develop a new Cross Border Marketing tool and I created a PowerPoint presentation to provide remote training to colleagues across HSBC Expat. In the second quarter of 2013, it became evident that, due to the HSBC Expat Representative Offices in South Africa and Dubai closing, the workload of the Paraplanning team was diminishing. As this was the case, I made myself available to manage the Regulated Complaints team. The Regulated Complaints team deal with all regulated complaints made to HSBC Expat, HSBC Bank Plc IOM & CI and HSBC Asset Management (International) Ltd. My role involved managing a small team, ratifying their complaint reviews and response letters and managing their development. Further to this, I create and analyse Management Information for regulated complaints on a monthly basis and provide this to Senior Management within the Group. To ensure the relevant stakeholders were aware of our team and the processes required, I produced and provided a PowerPoint presentation to groups of advisors as they joined HSBC Expat – to provide them with a full understanding of the Regulated Complaints team. Show less

Working closely with one Executive Independent Financial Advisor, I provide pre sale support - preparing for the appointments in his diary made by himself and Executive Premier Relationship Managers, who refer clients who have over £500k in investable assets or earn over £200k salary per year. I ensure he has all the documents he requires for the meeting, preparing quotes for protection, investment fund factsheets and find out as much information as I can about the client so he is fully… Show more Working closely with one Executive Independent Financial Advisor, I provide pre sale support - preparing for the appointments in his diary made by himself and Executive Premier Relationship Managers, who refer clients who have over £500k in investable assets or earn over £200k salary per year. I ensure he has all the documents he requires for the meeting, preparing quotes for protection, investment fund factsheets and find out as much information as I can about the client so he is fully prepared. I also ensure that existing clients are well looked after, arranging valuations and regular reviews. I communicate regularly with clients, IFAs, providers and post sale IFA support. Following client meetings, I prepare any required illustrations or quotes and write suitability reports to enable my IFA to present solutions to his clients and achieve both client satisfaction and sales. Show less

As a relationship manager, I look after 500 high net worth clients - ensuring their current financial arrangements are suitable and sufficient financial planning ensure goals and aspirations can be met. As well as looking after my existing client base, I am always looking for new clients who can benefit from the HSBC Premier service.

Working in various branches, I took on roles and responsibilities such as Meet & Greet, Cashier, Sales Representative, Mortgage Specialist, Financial Difficulties Specialist, Sharedealer and Service Branch Manager.

Managing the day to day running of a section, including managing 50 partners whilst ensuring the highest standard of customer service was achieved throughout the section and maintained through training and coaching. I organised schedules to ensure the section maintained sufficient staffing levels and also analysed data in order to make the schedule and section more efficient. Reacting to customers and dealing with complaints was also a key responsibility.