 Management of the day to day operation of hotel  Responsible for reviewing, investigating, obtaining approval or validating for the issuing and Provide timely and accurate analysis of customer  Coordinate and manage communication between guest and staff and follow up to ensure resolve customer concerns and Activly listen to resolve complaints. Ensuring and providing flawless, upscale, professional and high class guest service experiences Analyzing customer feedback and… Show more  Management of the day to day operation of hotel  Responsible for reviewing, investigating, obtaining approval or validating for the issuing and Provide timely and accurate analysis of customer  Coordinate and manage communication between guest and staff and follow up to ensure resolve customer concerns and Activly listen to resolve complaints. Ensuring and providing flawless, upscale, professional and high class guest service experiences Analyzing customer feedback and providing strategic direction to continuously improve overall Rating. Responding to guests needs and anticipating their unstated ones. Planning, directing & organization of all hotel service, department and operation. Promptly and actively obtain feedback from guests and inform therelevant departments of the actions taken to rectify the feedback and to ensure guests satisfaction as well as the safety and security of the property Show less

 Perform night audit duties, Guest credit check, check in and check out Coordinate and oversee the running of the Hotel Conduct Hotel security audits Ensure cashiering procedures are followed Roll over and balance Hotel daily transactions Provide quality service to all Hotel customers Handle customer compliments and complaints Maintain a high level of product and service knowledge

 Prepare for and attend Hotel Daily briefing in absence of the Front Office Manager  Promptly and actively obtain feedback from guests and inform therelevant departments of the actions taken to rectify the feedback and to ensure guests satisfaction as well as the safety and security of the property Managing and confirming reservation details and accounts for in-houseguests’ details ensuring all details are recorded accurately Ensure an effective flow of… Show more  Prepare for and attend Hotel Daily briefing in absence of the Front Office Manager  Promptly and actively obtain feedback from guests and inform therelevant departments of the actions taken to rectify the feedback and to ensure guests satisfaction as well as the safety and security of the property Managing and confirming reservation details and accounts for in-houseguests’ details ensuring all details are recorded accurately Ensure an effective flow of communication within Front office and all others department  Liaise with guest Relation staff to ensure regular guests and all other VIPs receive special attention and personal recognition Handle any guest complaints and follow up with General Manager/Room division Manager or Front Office Manager and hotel guests. Prepare for and attend Hotel Daily briefing in absence of the Front Office Manager Show less

 Managing daily reconciliation of hotel outlets and completing daily revenue postings Checking in and out guests, Look after bar sales 24 hours and weekly functions. Preparing and distributing relevant reports to departments; Managing and confirming reservation details and accounts for In - house Guests details ensuring all details are recorded accurately Collating paperwork for departures & coordinate, Providing supervision and support to the Front Office team and other… Show more  Managing daily reconciliation of hotel outlets and completing daily revenue postings Checking in and out guests, Look after bar sales 24 hours and weekly functions. Preparing and distributing relevant reports to departments; Managing and confirming reservation details and accounts for In - house Guests details ensuring all details are recorded accurately Collating paperwork for departures & coordinate, Providing supervision and support to the Front Office team and other Departments when required Responding to guest inquires and requests in a timely manner and also dealing with any complaining from guest in house Ensuring an effective handover of issues is conveyed at the start and end of each shift between Night Audit, Porter and Reception. Show less

Provide consultation to people with family & gambling problems.

 Managing daily reconciliation of hotel outlets and completing daily revenue postings Checking in and out guests as required; Preparing and distributing relevant reports to departments; Managing and confirming reservation details and accounts for In - house Guests details ensuring all details are recorded accurately Collating paperwork for departures & coordinate with the Front Office team Providing supervision and support to the Front Office team and other Departments… Show more  Managing daily reconciliation of hotel outlets and completing daily revenue postings Checking in and out guests as required; Preparing and distributing relevant reports to departments; Managing and confirming reservation details and accounts for In - house Guests details ensuring all details are recorded accurately Collating paperwork for departures & coordinate with the Front Office team Providing supervision and support to the Front Office team and other Departments when required Responding to guest enquires and requests in a timely manner; Ensuring an effective handover of issues is conveyed at the start and end of each shift between Night Audit, Porter and Reception. Show less

Ø Administration role such as answering telephone, data entry, mail order, directly contact with the clients, built a good relationship with the clients, handle clients feedback, billing and Invoices.Ø Preparing financial report.Ø Organising shift rostersØ Calculating daily balances and prepare BAS report quarterly

Ø Organizing check in/ check out and delivering a superior experience to guests.Ø Ensuring the safety & security of the guests.Ø Run all night audit report & report to Operation Manager when there’s a discrepancies.Ø Organizing staff rosteringØ Dealing with customers complaint face to face or over the phoneØ Preparing report on financial data