Sian Vaughan Email & Phone Number

London, England, United Kingdom

London, United Kingdom

• Marketing Manager: Reporting directly to the Director of Marketing, I am responsible for the firm’s regular communication material across the range of investment funds and trusts, ensuring timely delivery of accurate.
• Digital marketing covering social media, emails, website updates and maintenance of information on third party sites.
• Regular MI and reporting for the Premier Miton Board.
• Working with Head of Investment Trusts to deliver a program of ongoing marketing support and regular MI
• Updating and complying regular communications such as factsheets and fund commentaries.
• Managing the outsourced marketing functions to ensure correct and timely delivery of the marketing material.

London, United Kingdom

Investor Services Manager: Reporting directly to the Head of Investor Services, I was responsible for the oversight & management of Neptune’s outsourced Transfer Agency, Custody and Fund Administration arrangements for the UK OEIC & Luxembourg SICAV investment vehicles. In addition, I had responsibility for the oversight of other third parties providing.

London, United Kingdom

• I worked with a number of Gartmore teams to ensure that the levels of customer service were of a high standard. In addition I responded to high level customer queries and complaints in line with regulatory guidelines..
• Dealt with customer queries at the point of escalation from TPA’s
• Designated Complaints Officer, required to produce in depth reports for the Board of Directors, department heads and the internal Compliance Teams
• Managed the flow of information between Gartmore and the TPA’s, ensured effective communication at all times
• Oversaw the day to day customer service operations for all products, including regular visits to the operational sites of both TPA’s (Essex & Luxembourg)
• Regularly reviewed operational processes and developed ways of enhancing & improving the procedures

London, United Kingdom

• I managed the monitoring of Gartmore's outsourced functions to ensure both compliance and accuracy in all client communication and account processing.Key areas of responsibility included:
• Monitored key risk areas within the business to ensure compliance by the TPA’s
• Identified gaps in processes and amended procedures where necessary, liaised with the TPA’s to ensure adherence to these
• Produced MI and reports for the Gartmore Board of Directors
• Attended regular conference calls & site visits to discuss process improvements & enhancements
• Gartmore attendee for several Industry Forums including both Financial Crime Prevention & Operational Compliance Monitoring

London, United Kingdom

I lead a team of customer service staff and customer service oversight for both our on-shore (OEIC) & off-shore (SICAV) Third Party Administrators. Key areas of responsibility include -Man management & mentoring of a team of 4 direct reports, who were technical specialists in both OEIC & SICAVResponsibility for processing and paying Annual Management.

Medium Business. Key responsibilities/achievements; * Implemented the Target Operational Model (TOM) Pilot Team, within medium businessbanking, between October 2006 and March 2007 * Amalgamated 22 staff from various teams to establish and develop the pilot team * Merged new systems for workflow and telephony * Maintained strong communication with.

Payment Pre- Processing team Key areas of responsibility/achievements; * Performance management and recruitment * Managing a team of 11 staff, undertaking monitoring of payments and fraud prevention * Supervised a project of re-locating the work of the team to a central processing site * Established a schedule for the roll out and ensured a smooth.

2:1, English Literature

Activities and Societies: Chairman of the Scuba Diving club

Education record