New Process DefinitionNew Structure RecognitionAll RequirementsNew Business Model DefinitionAutomation Process for MarketingMarket Researchpartnership agreement with other companies

FundraisingBusiness Model Modification

Defining new processes for CS TeamDefining KPI for CS AgentsDefining CS KPICommissioning QC team Commissioning Customer Care TeamDefining new structure for CS teamDefining Customer SegmentationManpower PlanningDefinition new Process for VS Team

Monitoring all source of customers dissatisfaction like the official complaint, low performance of NPSs and social media (QC) Monitoring all teams activity based on SLA and policies (QC) Monitoring employee activities base on trained structures (QC) Evaluate the employee (QA and reporting) Changing the process base on needed (Q&D) The weekly report based on team activity and challenges for stockholders (QA and reporting) PLANNING FOR DEVELOPING BASED ON WEAKNESS (Q&D)

Coordination between sellers and warehouseCommunication with some foreign sellersFollow up the financial issues Find & contract with the new sellers

Trained all new customer service reps, as well as assisting in the training of various sales persons. Arranged daily remittances, handled office correspondence, and managed policy endorsements. Coordinated and maintain the scheduling of meetings. Trained temp and new staff members on standard call center procedures application, tools and resources while speaking with customers Working knowledge of Excel, MS Word, Access, and Outlook. Exceeded weekly QA goals Enhanced team performance through coaching, development, feedback, and effective communication.

Handled day to day customer contact via phones and emails.Provided outstanding customer satisfaction with a friendly disposition and problem-solving skills. utilization. Followed up with vendors and customers for ordered and in-store purchases.