Siavash Kiani Email & Phone Number

Espoo, Uusimaa, Finland

• Service Manager at HiQ with focus on web and mobile app clients
• Collaborating Frends in various projects
• Tracking project progress and updates using Jira and Confluence
• Ensuring smooth communication between teams and clients to deliver high-quality services
• Implementing best practices to streamline HiQ processes and improve service delivery

Espoo, Southern Finland, Finland

• Formerly known as Kiani Solutions.
• Hands-on experience in company projects and services
• Project management with scrum and agile methodologies
• Setting long- and short-term goals and meeting deadlines
• Delegating tasks to employees best suited for them
• Serving as a point of contact for teams working on the same project

Helsinki, Uusimaa, Finland

• Optimization of Lamia Managed Services (MS) with a focus on e-commerce.
• Collaborated with Frends in various projects, ensuring seamless integration and delivery of services.
• Tracked project progress and updates using Jira and Confluence, facilitating effective project management.
• Ensured smooth communication between Lamia teams and clients, resulting in the successful delivery of high-quality services.
• Implemented best practices tailored to Lamia's processes, optimizing operations and improving service delivery.

Espoo, Southern Finland, Finland

• Examine corporate procedures to find room for improvement and create remedies if necessary.
• Evaluate current systems to find risks and hazards.
• Work together with clients to ascertain and comprehend their requirements for business solutions.
• Provide technical mentoring and training to team members.
• Keep up with emerging market trends and provide customers with innovative solutions.

Helsinki, Southern Finland, Finland

• Delegating and directing service tasks and managing team members to meet objectives and sales goals
• Handling customer complaints or concerns quickly and professionally
• Performing administrative tasks, such as managing invoices, processing new orders, and tracking inventory
• Setting up and maintaining a service desk and evaluating its efficiency
• Monitoring department issues and client complaints to create solutions for recurring issues
• Auditing work and customer service to ensure company standards and goals are met

Helsinki, Uusimaa, Finland

• Handled customer inquiries and complaints, maintaining a high level of customer satisfaction
• Assisted in the setup and maintenance of a service desk, monitoring its efficiency and effectiveness
• Trained new employees in company procedures and industry regulations
• Performed administrative tasks, such as managing invoices and tracking inventory
• Monitored department issues and client complaints, implementing solutions to reduce recurring problems
• Audited work and customer service to ensure compliance with company standards and goals

Helsinki, Uusimaa, Finland

• Developed and implemented IT solutions for clients, enhancing their productivity and efficiency.
• Closely collaborated with clients to comprehend their business needs and provide tailored IT solutions.
• Demonstrated expertise in a variety of IT technologies, including hardware, software, and networking.
• Worked as a subject-matter expert, educating, and advising customers on how to leverage IT solutions.
• Maintained close connections with clients, offering constant help and support.
• Kept abreast of the most recent IT trends and advancements, ensuring that clients receive innovative solutions.

Espoo, Uusimaa, Finland

• Providing technical support to customers or users experiencing issues with products or systems
• Troubleshooting technical problems and identifying root causes
• Communicating technical information to non-technical users in a clear and concise manner
• Documenting technical issues and solutions in a clear and organized manner
• Collaborating with other technical staff to identify and resolve complex technical issues
• Maintaining up-to-date knowledge of products and technologies to provide accurate and effective support

Vantaa, Southern Finland, Finland

• Demonstrated expertise in operating trucks, trailers, and other vehicles
• Safely transported goods and materials to a variety of destinations, following all applicable laws and regulations
• Maintained accurate logbooks and records, including trip reports and delivery receipts
• Conducted routine inspections of vehicles and equipment, identifying, and addressing any issues
• Demonstrated strong customer service skills, interacting professionally with clients and other stakeholders
• Completed additional tasks as assigned, such as loading and unloading cargo and assisting with vehicle maintenance

Helsinki, Uusimaa, Finland

Espoo, Southern Finland, Finland

• Proficiency in food preparation and manufacturing techniques including mixing, chopping, and packaging.
• Comply with all food safety regulations and maintain a clean and safe work environment.
• Operate various food processing equipment such as mixers and blenders.
• Monitor quality of finished products to ensure they meet required standards.
• Work closely with other team members to coordinate tasks and meet deadlines.

Helsinki, Uusimaa, Finland

• Expertise in accounting principles and practices including financial analysis, tax preparation and auditing
• Prepare financial statements, reports, and other documents to ensure accuracy and compliance with applicable laws.
• Maintain accurate and organized financial records including invoices, receipts, and ledgers.
• Review and evaluate financial statements to identify and resolve discrepancies and issues.
• Work closely with clients to provide financial advice and guidance and assist in the development of financial plans and strategies.
• Perform other duties such as assisting with budgeting and forecasting.

Espoo, Southern Finland, Finland

• Demonstrated expertise in loading, unloading, and delivering magazines to retailers and other outlets
• Operated a delivery vehicle safely and efficiently, following all applicable laws and regulations
• Maintained accurate and organized records of deliveries, including receipts and invoices
• Inspected magazines and other materials to ensure they are in good condition before delivery
• Monitored inventory levels and notified supervisors of any shortages or other issues
• Completed additional tasks as assigned, such as assisting with loading and unloading at warehouses and distribution centers.

Bachelor’S Degree, Computer Software Engineering

Matriculation Examination

Vocational Qualification On Business And Administration