Siba Islam Email & Phone Number

Los Angeles, Ca, Us

• Serve as primary point of contact for scheduling diagnostic procedure appointments for Keck Hospital of USC and outside facilities • Schedule diagnostic radiology appointments before follow up appointments and surgeries• Interact and communicate efficiently with clinicians and scheduling coordinators via outlook email, Cerner messaging, and on Microsoft Teams• Communicate with patients and assigned radiology team via phone call and email to confirm appointments• Provide… Show more • Serve as primary point of contact for scheduling diagnostic procedure appointments for Keck Hospital of USC and outside facilities • Schedule diagnostic radiology appointments before follow up appointments and surgeries• Interact and communicate efficiently with clinicians and scheduling coordinators via outlook email, Cerner messaging, and on Microsoft Teams• Communicate with patients and assigned radiology team via phone call and email to confirm appointments• Provide patients with radiology appointment instructions via phone call and email• Fax and email radiology procedure orders and authorizations to outside facilities • Obtaining radiology reports and images on a CD via mail, and with electronic sharing on Ambra, Powershare, and Life Image in a timely fashion before follow up appointments and surgeries •Schedule and coordinate inpatient/add on surgeries•Request authorizations for diagnostic radiology procedures•Request authorizations for internal/external referrals, coordinate referral appointments via ARM in cerner Show less

• Serve as primary point of contact for new patient intake. Answer high volume new patient phone calls, register new patients, verify insurance and authorizations, schedule new patient consultation appointments, respond to patient web appointment requests, check voicemails, communicate with patients and surgeons in a timely fashion, scan and upload medical records• Obtain and upload required patient documents including insurance card, photo ID, completed new patient forms• Obtain and… Show more • Serve as primary point of contact for new patient intake. Answer high volume new patient phone calls, register new patients, verify insurance and authorizations, schedule new patient consultation appointments, respond to patient web appointment requests, check voicemails, communicate with patients and surgeons in a timely fashion, scan and upload medical records• Obtain and upload required patient documents including insurance card, photo ID, completed new patient forms• Obtain and upload all medical records related to diagnosis such as radiology reports with images, colonoscopy reports with pathology results, and progress notes via mail, email, and fax• Find quick solutions for appointment schedule changes, verifying if insurance is in contract with USC for future procedures and surgeries. • Communicate with Medi-Cal, HMO, and PPO insurance companies, check insurance portals to verify eligibility and authorizations• Check clinic on a weekly basis to ensure all required documents are uploaded before patient appointments• Coordinate new patient referral appointments posted on ARM referral list on Cerner• Scan and upload authorization and medical record documents to patient’s chart on Cerner before appointment• Interact and communicate efficiently with surgeons, clinicians, and scheduling coordinators via email, Cerner messaging, and on Microsoft Teams Show less

Los Angeles, California, United States

• Serve as primary point of contact for new patient intake. Answer high volume new patient phone calls, register new patients, verify insurance and authorizations, schedule new patient appointments, respond to patient web appointment requests, communicate with patients and surgeons in a timely fashion, scan and upload medical records• Find quick solutions for rescheduling appointments, obtaining required medical records such as radiology imaging CDs, coordinating COVID testing before… Show more • Serve as primary point of contact for new patient intake. Answer high volume new patient phone calls, register new patients, verify insurance and authorizations, schedule new patient appointments, respond to patient web appointment requests, communicate with patients and surgeons in a timely fashion, scan and upload medical records• Find quick solutions for rescheduling appointments, obtaining required medical records such as radiology imaging CDs, coordinating COVID testing before scheduled procedures, verifying if insurance is in contract with USC for future procedures and surgeries. Review patient diagnosis and records to verify if patients need to be scheduled with a Colorectal Surgeon• Experience with clinical insurance authorizations, submitting authorization requests for follow up, radiology, and referral appointments via fax and insurance portals• Communicate with insurance companies and verify insurance portals to track status of authorization requests• Navigate patient diagnosis codes and CPT codes using Cerner software. Scan and upload authorization documents to patient’s chart on Cerner• Interact with scheduling coordinators via email, Cerner messaging, and on Microsoft Teams about new patients and authorization status Show less

Beverly Hills, California, United States

• Greet patients during check-in with professional etiquette and customer service, handle multiple tasks in a fast-paced environment, resolve patient problems quickly and efficiently• Register patients by verifying demographic and insurance information, collect copay and cash payments, ask patients to sign and complete required documents, print and attach labels to paperwork, inform patients about pharmacies, imaging centers, etc.• Schedule patient follow up appointments, enter… Show more • Greet patients during check-in with professional etiquette and customer service, handle multiple tasks in a fast-paced environment, resolve patient problems quickly and efficiently• Register patients by verifying demographic and insurance information, collect copay and cash payments, ask patients to sign and complete required documents, print and attach labels to paperwork, inform patients about pharmacies, imaging centers, etc.• Schedule patient follow up appointments, enter insurance information and submit referrals for authorization, call patients to confirm appointments, check and update physician schedules• Communicate and answer patient inquiries in-person and via text messaging on Well Health and My CS-Link• Scan and make copies of documents to upload in patient charts, answer phones, organize mail and faxes, send requests for medical records, mail patient documents before appointments• Perform temperature checks and screen patients for COVID-19 symptoms, wipe down office, organize office space• Interact with nurses and physicians to resolve patient inquiries regarding referrals, medication refills, follow-up appointments, and lab test results through strong written and verbal communication skills Show less

Los Angeles, California, United States

• Research, analyze, and resolve patient problems, enroll patients in health insurance and programs, educate patients about health services, verify insurance eligibility, perform primary care provider (PCP) changes, mail health care option and redetermination forms, translate for providers in Bengali during patient appointments• Register new patients, answer high volume phone calls, reply to patient emails, scan and upload insurance documents free of error before patient… Show more • Research, analyze, and resolve patient problems, enroll patients in health insurance and programs, educate patients about health services, verify insurance eligibility, perform primary care provider (PCP) changes, mail health care option and redetermination forms, translate for providers in Bengali during patient appointments• Register new patients, answer high volume phone calls, reply to patient emails, scan and upload insurance documents free of error before patient appointments• Communicate with providers, patient care coordinators, and patient service representatives to resolve issues about medication refills, referrals, follow-up appointments, and PCP changes • Handle patient communication with professional etiquette, greet patients proactively with customer service in the Patient Resources Department• Plan, coordinate, and complete successful outreach in elementary schools and community colleges• Serve as primary point of contact for organizations such as Baby2Baby, WIC, California Hospital, and Welcome Baby Program• Responsible for submitting donation request forms and organizing inventory of children’s items including diapers, toys, backpacks, school supplies, and clothing• Design flyers and registration sheets for events and programs• Develop and submit program proposals, coordinate and organize the Family Workshops, Baby Package Program, Back to School Health and Resource fair Show less

• Conducted incoming and outgoing phone calls to input client intakes on Quickbase, informed senior population about access to resources for one month as intake coordinator • Coordinated in-service presentations for staff and conducted outreach to expand network

• Data Analysis for the Retention of Well-Baby Visits (WCCs) in association with a Car Seat Incentive• Performed research, data analysis, and presented results to Eisner’s senior staff team• Conducted patient surveys, promoted Eisner’s car seat program by creating and posting flyers at Eisner's facilities• Volunteered at Eisner’s first annual fundraiser to register participants, set up dining tables, collected donation cards from participants

Homeless Multi-Service Center For The Mentally Ill

• Designed an evaluation plan for the Case Management Program at the Homeless Multi-Service Center• Described the program, created interview questions, and outlined data collection methods in the evaluation plan

Burbank, California

• Transcribed patient pathology reports• Filed pathology slides• Faxed and emailed pathology reports• Sent patient refund checks

Master Of Public Health - Mph, Sociocultural Diversity & Health

Activities and Societies: Graduate Public Health Association UCI Bass, Tenor, Alto (BATS) Choir

Biological Sciences

Activities and Societies: American Medical Student Association (AMSA) Bengali Rural Education Advancement (BREA)