Leonardo Sibarani Email & Phone Number

Greater Jakarta Area, Indonesia

Leading the architecture and delivery of all Cisco Unified Contact Center, as well as develop architectural and technical solution to meet requirements of Cisco Collaboration System, especially for customer care solution.

Jakarta

Responsible for research & learn of all new Avaya product & new business to enhance existing system contact center. Such as : • accomplish on build Video Kios Solution for Halo BCA (Gandaria City & Kota Kasablanka) • successfully POC Session Border Controller (SBC) to increase Voice security on Japfa• develop back up - restore VM on avaya Server

Greater Jakarta Area, Indonesia

• Create, manage and monitor rules and also progress of operation on Maintenance Dept. to meet a demand SLA by customer• Define, Measure, Analyze, Improve and Control of performance engineer for day to day operation on Maintenance Dept. as a KPI• Manage and monitoring schedule of all engineer by Asst. Manager for periodically Preventive Maintenance• Manage and monitoring schedule of all engineer by Asst. Manager for day to day operation • Create and manage Maintenance progress for all of maintenance customer • Trace root management problem on maintenance customer by phone, email, or arrange meeting to directly discuss with the customer• Monitoring update software, patches for programmable card, End of Support system, Product Corrective Notices and escalate problem to Principal• Coordinate with Principal about Technical Update, Extended Support, Re-order sparepart and Onsite Support if needed

• Receive request or trouble from user at PT. TELKOM RisTI as Helpdesk INFO by phone, mail or direct (as a “portal helpdesk”)• Find the root cause of the trouble and classified the trouble/request in three sub division which is Infrastructure, Application or Technical Support• Try to solved the problem/request, or transferred/forwarded the problem, by coordinate to what sub division is classified (if it’s about “Back End” sides) • Handle request/ problem from sub division Infrastructure such as make connection to the hub/switch/from patch panel, make connection to the Access Point for wireless, make dial up connection by modem or even by GSM/CDMA phone, use telnet mode, vnc/remote desktop/pc anywhere, etc• Handle request/ problem from sub division Application such as create user network for domain or create account mail user (ADS), can configure Exchange, Fax, File, Cdrom Server, Symantec Nav/Trend Micro Server, FTP Server, etc• And directly involved to troubleshot that on site needed for VIP user and try to solve it as Technical Support, such as check network connection, hardware; build, install and configure computer, try to troubleshoot even though it’s about buttons in application or “silly” things on client`s

Researches for "Network Diagram of Token Ring Mainframe IBM 7060-H30 and IBM 9672-R53 on PT. Krakatau Steel"

Degree, Computer Engineering

Activities and Societies: Basket Ball, MIPASarjana Sains (S.Si.) in Computer Engineering, Study Program Extension Mathematics and Natural.

Diploma, Hardware Engineering

Activities and Societies: Basket Ball, Lab. Hardware, MIPAAhliMadya(A.Md.) in Computer Engineering, Study Program Diploma III Mathematics.