Sibongile Duma

Sibongile Duma Email and Phone Number

Johannesburg, GP, ZA
Sibongile Duma's Location
Witwatersrand, Gauteng, South Africa, South Africa
About Sibongile Duma

Dedicated and experienced Client Liaison Officer with over 10 years of expertise in the short-term insurance industry. Proven track record in delivering exceptional client services, managing complex client relationships, and ensuring high levels of client satisfaction. Possesses deep knowledge of insurance products, policies, and regulatory compliance, enabling the provision of tailored solutions that meet both client needs and industry standards. Adept at communicating effectively with diverse stakeholders, resolving client concerns, and facilitating smooth operational processes. A proactive and detail-oriented professional, committed to upholding the highest standards of service and regulatory adherence in a dynamic and fast-paced environment.

Sibongile Duma's Current Company Details
Telesure Investment Holdings (TIH)

Telesure Investment Holdings (Tih)

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Sales Consultant
Johannesburg, GP, ZA
Sibongile Duma Work Experience Details
  • Telesure Investment Holdings (Tih)
    Sales Consultant
    Telesure Investment Holdings (Tih)
    Johannesburg, Gp, Za
  • Outsurance
    Client Liaison Officer
    Outsurance Jan 2022 - Jul 2024
    South Africa
    Acted as a primary point of contact between stakeholders to address and investigated complaints effectively, facilitating clear and open communication among all parties involved to resolve issues promptly.• Built and maintained strong relationships with clients to provide ongoing support and ensure satisfaction.• Facilitated effective communication and collaboration between departments to ensure smooth business operations.• Trained new and existing employees on customer service best practices to enhance overall customer handling skills.• Promoted and supported customer loyalty programs to increase customer retention and encourage repeat business
  • Outsurance
    Customer Service Representative
    Outsurance Jan 2020 - Mar 2022
    • Processed client requests to amend insurance policies, including increasing coverage and adjusting terms.• Conducted regular reviews of client premiums and provide recommendations for adjustments based on coverage changes or market conditions.• Responded to client requests and inquiries promptly and professionally, providing accurate information and resolving issues efficiently.• Maintained accurate and up-to-date records of policy amendments, coverage changes, and client interactions.• Assisted in identifying opportunities for cross-selling or upselling additional coverage based on client needs and policy reviews
  • Outsurance
    Homeloan Insurance Sales Consultant
    Outsurance Apr 2018 - Nov 2020
    South Africa
    • Developed building insurance policies tailored for new homeowners, ensuring comprehensive coverage and client satisfaction.• Advised clients on appropriate insurance products, ensuring optimal selection based on their individual needs and preferences.• Utilized consultative sales techniques to understand customer needs and recommend relevant insurance products and services.• Streamlined sales processes to enhance efficiency, resulting in quicker deal closures and increased productivity.• Implemented up-selling strategies, recommending additional accessories and complementary insurance products to enhance coverage
  • Outsurance
    Inbound Customer Service Representative
    Outsurance Oct 2009 - Jan 2018
    South Africa

Sibongile Duma Education Details

  • Nouveau
    Nouveau
    Finance
  • Benoni Education College
    Benoni Education College
    National Senior Certficate

Frequently Asked Questions about Sibongile Duma

What company does Sibongile Duma work for?

Sibongile Duma works for Telesure Investment Holdings (Tih)

What is Sibongile Duma's role at the current company?

Sibongile Duma's current role is Sales Consultant.

What schools did Sibongile Duma attend?

Sibongile Duma attended Nouveau, Benoni Education College.

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